Lontoo hotellit lähellä Leicester Square

-keskeinen sijainti ja hyvä aamiainen huoneessa tahrainen kokolattiamatto, vastaanottovirkailija lupasi liikaa ilmoittaessaan pystyvänsä järjestämään taksin lentokentälle kiinteään hintaan (taksi ei tiennyt tästä mitään), samoin teatterilippujen hinta oli hotellin kautta tilattaessa selvästi kalliimpi kuin luvattu " lähes sama hinta"

Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!

The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Over charger $2k with a forced apology

The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.

The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.

Small Rooms

Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite

The hotel was being used for a film crew which limited the use of the hotel facilities.

Henkilökunta ei kovin palvelualtis. Kylpyhuone epäsiisti. Siivousrätti jätetty (unohdettu ?) kylpyhuoneeseen. Ei ole hintansa arvoinen !

Sijanti erittäin hyvä, hotelli rauhallinen vaikka sijaitsikin keskeisellä paikalla. Siisti ja toimiva huone jopa lisävuoteen kanssa. Olimme varanneet 2hh lisävuoteella ja keittonurkkauksella, saimme huoneen kolmelle, mutta ilman keittonurkkausta. Vaikka vetosimme varaukseen, emme saaneet tilaamaamme huonetta, pelkästään merkillisä selityksiä asiaan. Hinta kuitenkin oli sama vaikka keitiötä ei ollutkaan. Yrittivät laskuttaa jopa enemmän, mutta emme suostuneet maksamaan kuin sen summan mikä meillä oli varauksessa sovittuna.