Lontoo hotellit lähellä Leicester Square

-keskeinen sijainti ja hyvä aamiainen huoneessa tahrainen kokolattiamatto, vastaanottovirkailija lupasi liikaa ilmoittaessaan pystyvänsä järjestämään taksin lentokentälle kiinteään hintaan (taksi ei tiennyt tästä mitään), samoin teatterilippujen hinta oli hotellin kautta tilattaessa selvästi kalliimpi kuin luvattu " lähes sama hinta"

Over charger $2k with a forced apology

The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Small Rooms

Sijainti erinomainen, siisti ja kohtuuhintainen muuhun alueen tarjontaan verrattuna. Oma keittiönurkkaus kätevä useamman päivän matkalla. Perhehuone oli ahdas. Sängyt epämukavat.

erinomainen sijainti aivan nähtävyyksien lähellä ,siistit ja todella hienot huoneet ,palvelu altista ja henkilökunta mukavaa pyyntö vammaiselle sopivasta huoneesta ei ollut mennyt perille ja saimme liian pienen huoneen ja sekaannuksesta ei kukaan ottanut vastuuta

Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus

The hotel was being used for a film crew which limited the use of the hotel facilities.

The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.

keskeinen sijainti on erinomainen jos suunnittelee katsovansa teatteria tai shopailevansa. Huone on tilava joka ei ole välttämättä yleistä ja varustetaso kohtuullinen. Hotelli on tavallisen ja "omenan" välimuoto jossa palvelu riisuttu minimiin. Janoinen matkaaja kaipasi minibaria, vaikkakin lähikulmassa on kauppa.

Sijanti erittäin hyvä, hotelli rauhallinen vaikka sijaitsikin keskeisellä paikalla. Siisti ja toimiva huone jopa lisävuoteen kanssa. Olimme varanneet 2hh lisävuoteella ja keittonurkkauksella, saimme huoneen kolmelle, mutta ilman keittonurkkausta. Vaikka vetosimme varaukseen, emme saaneet tilaamaamme huonetta, pelkästään merkillisä selityksiä asiaan. Hinta kuitenkin oli sama vaikka keitiötä ei ollutkaan. Yrittivät laskuttaa jopa enemmän, mutta emme suostuneet maksamaan kuin sen summan mikä meillä oli varauksessa sovittuna.

Henkilökunta ei kovin palvelualtis. Kylpyhuone epäsiisti. Siivousrätti jätetty (unohdettu ?) kylpyhuoneeseen. Ei ole hintansa arvoinen !