Lontoo hotellit lähellä Tate Britain

Plussat: The whole experience, from arriving to leaving was fabulous. The staff were curtious and polite, they could not do enough for us, even down to the doorman, who, because the roads were closed, walked with us, hundreds of yards, just to find us a taxi. WOW, I would definately stay here again.

Miinukset: Nothing, the place was fabulous.

Plussat: Beds were comfy

Miinukset: Staff are crazy. The waiter said it was a lovely day outside not too hot not too cold while it was literally raining outside. I asked him again are you sure it’s not raining as I looked out my hotel room and he said no it’s not raining. Another woman asked me to remove my $1000 louboutin black smart casual shoes as they weren’t up to their dress code for the rivoli bar (even though smart casual is what their website states)and instead was given a cheap pair of fake leather dress shoes. When I went in the bar their were two kids with white sneakers and an Asian gentleman with Toms style sneakers and another man wearing boat shoes with no socks on.

Plussat: Everything !!

Miinukset: Nothing !!

Plussat: The room was beautiful & very large. The added extras at turn down were amazing. High tea was fabulous. The whole building is beautiful. Location can’t be beat!

Plussat: The dining room is beautiful and the staff so kind, nothing is too much and always happy to help. As it was my husband’s birthday, they gave us a tasty cake in our room.

Miinukset: My husband would have liked his plate with the full English breakfast to be hot. And it would have been nice to have a separate shower cabinet as it is difficult for older people to climb into the bath.

Plussat: Great location, wonderful ambiance

Miinukset: We were advised we would only be given a table in the bar for one hour, this changed when they realised we were house guests, made us feel unwelcome. No staff available to assist with luggage on our arrival.

Plussat: Both breakfast and location were excellent.

Miinukset: The bad attitude of our sommelier at dinner.He was completely indifferent and needs a refresher course of what his duties entail which is a little more than dropping the wine list on the table and disappearing.

Plussat: Everything was first class

Plussat: Rooms were gorgeous, our rooms as well as the tea room and the restaurant, where the food was fabulous (the Beef Wellington was the best meal I’d ever had). Proximity to Buckingham Palace was a perk and the complimentary room upgrade was much appreciated.

Miinukset: We aren’t the most well-off family so we (my mother and 3 teenage sisters) were very excited to experience the luxury of the Ritz for a couple days. Unfortunately, I don’t think the staff was impressed with our GAP jeans and floral tops. First, we received horrible service at the Ritz Restaurant; staff took half an hour to bring us more water and would fail to bring us items (bread, butter, etc) after we asked for them. Second, we were frequently accosted by hotel staff when coming back from the city to our rooms. Walking down a single hall we’d have multiple people ask if we were in fact staying at the Ritz AND THEN they’d actually want to know our room number and see our keys as proof. We weren’t dressed in Gucci but we looked perfectly presentable and it did not make us feel welcome at all. At tea (and dinner) where other guests just put their room number and signed for the meal (to pay later) we were asked to pay immediately after.

Plussat: Kaiken kaikkiaan loistava palvelu kauttaaltaan, huomiointi ja "ystävällisyys".

Plussat: Breakfast Room Service (as restaurant was not open before I had to leave).

Miinukset: Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.

Plussat: The staff is unfailingly polite, courteous and efficient. From entry to exit there never was a lapse in exceptional service and comfort.

Miinukset: I loved it all. All the nuances of comfort have been anticipated. Efficiency is unequalled.

Plussat: The location and the level of service. The room size was good.

Miinukset: I cannot think of anything.

Plussat: Location

Miinukset: Breakfast could be improved to offer more options for vegetarians - smashed avocado for example and or maybe add an omelet station.

Plussat: The bed was comfortable. I loved the view from our room. Definitely would come back! I liked the jokey quotes and sayings and how often they changed. Very nice hotel.

Plussat: All staff were out performing themselves at every opportunity. Could not do enough

Miinukset: Late night reception staff English wasn’t the best

Plussat: Lounges

Miinukset: Nothing specific

Plussat: The staff were very helpful and the hotel bars were fantastic. The views from our room were great.

Plussat: VIEW is Great, clean, Big room

Miinukset: breakfast not much choices,

Plussat: Staff very helpful and nice relaxed vibe.

Plussat: The view was amazing.

Miinukset: Price for breakfast buffet was ridiculously overpriced. Was charged over 20 for a scoop of eggs and some bacon. And it wasn't that good.

Miinukset: Nothing!

Plussat: Location, ambience, all food places within hotel excellent

Miinukset: No loved it all

Plussat: Gym, Rooftop

Plussat: Property was okay!

Miinukset: Still holding my deposits!

Plussat: Amazing staff and brilliant location.

Miinukset: nothing

Plussat: Best location, rooms comfortable, good beds, soft towels, great aircondition. Stuff very welcoming.

Miinukset: Maybe put some art somewhere on the walls?!

Plussat: beautiful rooms and public spaces

Plussat: You know how sometimes you find a great hotel, but the location isn't perfect? And sometimes the location is exactly what you need, yet the hotel somehow falls short of expectations? We travel to London fairly frequently and have stayed at a variety of 4 and 5 star hotels and this is the first one for years that has ticked both boxes quite so emphatically. It's cool, quirky, and very modern yet not remotely cold or unfriendly. The bedrooms are well equipped (the beds are SO comfortable), movie and sports channels are not hidden behind a paywall, bathrooms are sleek and modern with good toiletries, the wi-fi is easy to use and with a decent signal, and there are tea and coffee making facilities including a coffee machine. We didn't have time to use it, but I gather there's also a fantastic gym available for guests to use. The location is perfect too - we shopped in Oxford and Regent Streets, took a boat trip from the Embankment, ate an ice cream in Horseguards while watching the cycling, and went to a party in a pub just off Trafalgar Square - all without needing to use the tube or a cab as it was all within an easy walk. Right in the heart of theatreland too. We will definitely return - it's our new favourite London hotel!

Miinukset: The charges for breakfast are a bit steep (£20-£29 depending upon if you pre-book). The hotel is surrounded by lots of nice cafes serving breakfast for less than half that price.

Plussat: Location

Miinukset: Some staff were unhelpful

Plussat: great location and dedicated front desk staff

Plussat: Lovely funky hotel and friendly staff. It was my girlfriends Birthday, and they upgraded our room and even left a personalised message and cake in the room :) Thank you! Would stay again!

Plussat: The staff were amazing!

Plussat: Top London hotel. Amazing service. Central location in Covent Garden. Best quality bedding, room amenities, cozy private garden and I love to play with the colour lighting.

Miinukset: Nothing

Plussat: Comfy bed with lovely linen

Plussat: Location and in room amenities

Plussat: Staff were friendly & attentive, room was spacious & super clean

Miinukset: Nothing it was perfect

Plussat: Location is great

Miinukset: Call in advanced to inform the hotel that my flight rescheduled, hotel receptionist put me on hold and no response. Concierge giving wrong information, and that when I arrived at that location, the place does open on Sunday.

Plussat: Lovely hotel with friendly courteous staff. Breakfast was very good. We were selected as ‘guests of the day’ so we were treated extra special!

Plussat: Wonderful hotel. Extremely happy with our two night stay. Staff were very professional and friendly. Great breakfast. Very comfy bed. The court yard was amazing so peaceful you would find it hard to believe you were in the centre of London. Highly recommend this hotel.

Miinukset: N/a

Plussat: The Location was excellent

Miinukset: Breakfast was very poor Waiter Service in the Outdoor seating area - closed at 9pm which is unsatisfactory

Plussat: Like everything about the Taj hotel

Miinukset: Staff were very attentive, we spent our Anniversary there and were truly spoilt

Plussat: Vastaanottoaula ja hotellin siisteys.

Miinukset: Kohdallemme sattunut vastaanottovirkailija ei toivottanut meitä lainkaan tervetulleeksi! Lisäksi palvelu kesti kauan ja meille annettiin epäviihtyisä ja ankea huone ilman kunnon ikkunaa ja joka sattui olemaan myös varattu, ja huoneessa oli toisen asiakkaan tavaroita! Saimme tilalle huoneen, joka sinänsä oli OK, mutta tunnelma oli jo vähän pilalla, koska olimme varanneet hotellin juhlistaaksemme merkkipäiväämme. Olin aiemmin ennen saapumista pyytänyt myös toimittamaan etukäteen kukkia huoneeseen, mutta tätä koskeva vastaus tuli minulle vasta liian myöhään seuraavana päivänä. Hotelli voisi kiinnittää enemmän huomiota kestävään kehitykseen ja ympäristöasioihin. Pyyhkeitä ei olisi tarvinnut vaihtaa joka päivä ellei erikseen pyydetä. Lisäksi joka kerta kun olimme lähteneet muutamaksi tunniksi pois huoneesta ja sammuttaneet kaikki valot ja TV:n pois päältä, oli palatessamme siivoojan käynnin jäljiltä huoneen ja kylpyhuoneen kaikki valot päällä ja hotellin mainosfilmi televisiossa pyörimässä! Tämä oli häiritsevää ja ihan turhaa energian tuhlaamista!

Plussat: The variety of breakfast and excellent location.

Miinukset: Nothing to mention.

Plussat: Loved the breakfast and particularly the customer service by all the staff in the hotel.

Miinukset: The happy hour in The Hampton bar should be available to all patrons whether in The Hampton Bar or outside in The Courtyard. Seems silly to have to go inside to purchase drinks inside and then go outside to enjoy the lovely weather.

Plussat: The splendour of the building was beautiful

Miinukset: Quite expensive but worth for a special occasion

Plussat: I like the old architecture of the building . Location of the hotel. Clean room

Miinukset: To start of with, we didnt receive adequate hot water for our shower which we so badly wanted after a long journey, Not only was the water hot enough but it also lacked adequate pressure. The toilet seat flush took to long to replenish water and also didnt have enough outflow of water. The telephone stopped working after some time due to which we had to step out of our room every time we needed something. They took one entire day to repair the telephone. The fridge and the room temperature controller were not working properly. The door of the room could not be locked from the inside due to which we were worried about our safety. The quality and variety of food served is very poor in my opinion. The breakfast was not continental. Very very less variety with more or less the same things being served everyday. More that half fourth of the things that were kept were heated - frozen stuff / preserved stuff/ ready to cook packets. We had to wait in the queue for getting a place to have breakfast for almost 20 mins To sum up , the service was not up to the mark of other five star hotels that we very often stay in. We are a member of Taj inner circle group and a regular guest at Taj hotels. This particular Taj hotel is nowhere even close to the ones that we have stayed in the past.

Plussat: Special mention for sunaina the duty manager. I fell very sick and she was kind enough to upgrade me to a better and bigger room without any additional charge. Also the staff was very concerned about my health through out.