Lontoo hotellit lähellä Victoria Embankment Gardens

Plussat: Spectacular in every way

Miinukset: Not being able to stay longer

Plussat: The staff were so friendly and made you feel welcome.

Miinukset: My partner order a surprise birthday cake for the room but it wasn’t there on arrival but the staff did all they could to rectify it and went the extra mile.

Plussat: Breakfast was very expensive, we opted not to take this, rooms were small and the room service was terrible, food not up to standard

Miinukset: Room Service

Plussat: It’s the Savoy no need to say anymore. Simply the best

Miinukset: N/A

Plussat: Amazing building, such friendly staff and the most comfy bed ever! Such luxury

Plussat: despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch.

Miinukset: gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.

Plussat: Always a pleasure to stay here

Miinukset: Very clean and staff are always very helpful

Plussat: The friendliness of the staff and the very comfortable room

Plussat: The breakfast was excellent. It was varied and a lot to choose from I had Continental and my husband had Savoy cooked breakfast. It was very tasty from start to finish. I would not hesitate to go there again!

Miinukset: I could not say. We liked everything.

Plussat: We were looked after from start to finish. All staff extremely attentive with a special mention to Angel [security staff member]. Lots of special treats all throughout our stay making this a very memorable wedding anniversary. Extremely comfy bed and pillows. Wonderful food.

Miinukset: Noise from the road

Plussat: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Miinukset: not much..

Plussat: Apart from the amazing service, the very special, personal and incredibly thoughtful gift we received from the hotel. Way above and beyond my expectations which were already quite high, given the excellent reputation of the hotel!

Plussat: The location and the level of service. The room size was good.

Miinukset: I cannot think of anything.

Plussat: Location

Miinukset: Breakfast could be improved to offer more options for vegetarians - smashed avocado for example and or maybe add an omelet station.

Plussat: The bed was comfortable. I loved the view from our room. Definitely would come back! I liked the jokey quotes and sayings and how often they changed. Very nice hotel.

Plussat: All staff were out performing themselves at every opportunity. Could not do enough

Miinukset: Late night reception staff English wasn’t the best

Plussat: Lounges

Miinukset: Nothing specific

Plussat: The staff were very helpful and the hotel bars were fantastic. The views from our room were great.

Plussat: VIEW is Great, clean, Big room

Miinukset: breakfast not much choices,

Plussat: Staff very helpful and nice relaxed vibe.

Plussat: The view was amazing.

Miinukset: Price for breakfast buffet was ridiculously overpriced. Was charged over 20 for a scoop of eggs and some bacon. And it wasn't that good.

Miinukset: Nothing!

Plussat: Location, ambience, all food places within hotel excellent

Miinukset: No loved it all

Plussat: Gym, Rooftop

Plussat: lovely room bathroom fantastic , bed very comfortable, staff very helpful and extremely courteous.

Miinukset: room 304 noisy fridge took us ages to get to sleep

Plussat: location and food is the best

Miinukset: Answer time to several enquires i made. i was asking the Hotel about two main things: 1. Payment through booking with my Credit Card as i was at Luxor Las Vegas.... they never helped me 2. My mother in Law was ill in Madrid and my daugther must went to a College in London and i must go to LUXOR LAS VEGAS... so i had a reservation for 3 people and only my wife stayed at the hotel.... i was asking several times before my wife arrive to reduce my reservation and the HOTEL did not answer to me.... ZERO CUSTOMER HELP

Plussat: Location

Miinukset: At £513 per night for a club room and the cramped breakfast space this is really not good value for money. I guess it is more suited to bull buy tours who seemed to consume the hotel than a business traveler.

Plussat: every thing service+ location+ cleanse+ hospitality+ executive lounge+ size of the suite

Miinukset: nothing

Plussat: the staff were very kind and helpful. Otherwise the staff were very helpful and accomodating.

Miinukset: I did have a problem with a staff member paying for my accomodation with my credit card although I asked a number of times if I could pay with another card. That created a problem at the end of my stay and took over an hour to rectify with the manager who was exceptionally kind. I really appreciated the way the manager dealt with the situation as I and my daughter in law were both stressed about the charge, which was re-instated.

Plussat: concierge was very helpful and professional.

Plussat: Staff more than happy to help rooms cleaned daily great location totally wonderful

Plussat: Staff excellent very kind re directions etc

Miinukset: Sorry about this one but did you know that the general men’s toilets do not have any toilet brushes !!!!

Plussat: It was what I would have expected from this grade of hotel but overpriced and delivered nothing more which at the pricing point I would expect

Plussat: Everything and everyone was excellent. Room service as well.

Miinukset: Offerings of pastries were not great.

Plussat: The location of the property is too good

Miinukset: The property cannot be compared to a Conrad !! I have stayed in much better Conrad properties.

Plussat: We booked last second when we discovered that our 5 star boutique hotel was extremely dated and worn out. (Horrible) the Conrad is everything we had hoped for, beautiful modern rooms with plenty of space. Decor was perfect, bed and linens were fanta

Plussat: Great location super friendly stuff

Plussat: Everything!!!! such a cool hotel!!!

Miinukset: The room was small. but so nice!!!

Plussat: The friendly staff really make this place. They have us a free drink for my sisters birthday and went out of their way to make us happy.

Miinukset: The workers building outside our window which woke us earlier than we would have liked! A little bit a off a constant whiffy drain smell in the bathroom.

Plussat: Great location, close to Holborn station. Oxford street and Covent Garden we’re both an 8 min walk away. Staff were friendly and the hotel lobby had a great vibe.

Plussat: The staff are extremely amazing booking pulled a fast on me and switch my check-in day to one day later than the intended day without me realizing, the staff were welcoming and accommodating they went above and beyond to fix the issue without overcharging me they helped with getting my suit pressed even-though it was the end of the day they pulled the maps contacted all the nearby shops and got me a map and showed me how to get there before the last shops closes. All in all the front desk is something to be envied i like to thank them all Rooms had wireless bluetooth radio speakers cool one with alarm clock and all the bells and whistles The location was really a plus near by all places you would need and yet not where it’s crowded with cars i was surprised. the lobby was vibrant modern and had lots of people from all walks of life really a joy just to set in Just dont order their late it’s horrible.

Miinukset: Getting to your room from the elevator is a puzzle. the corridors are from a horror movie or a nightmare you would get in your worst nights really creepy. The caffe late in the lobby was horrible beyond description and the cup it was offered in was as worse

Plussat: I loved everything about your hotel it was my husband 70 birthday and you left us a little note in are room with a birthday message and balloons lovely touch made us feel very welcome very friendly staff fantastic position for the theaters and had an amazing meal at the L Oscar we will return x

Miinukset: Cocktails very expensive

Plussat: Great location and stylish bedroom

Miinukset: Rooms are small but OK - not as small as the Z hotels though

Plussat: Area was excellent and rooms are very clean

Miinukset: Was hard to get a drink and sit down before we went out, mainly with people skanking the free WiFi

Plussat: Good sleeping. Tiny room but well equipped.

Miinukset: Breakfast to scarce

Plussat: Location; communal areas

Miinukset: Room was a bit small and dark; fan in bathroom ran all night

Plussat: Loved the radio playing chilled tunes on arrival, the organic teas, dj down in reception and the brekkie bags were sweet.

Miinukset: The shower head splashing water everywhere. I could get the plug for the hairdryer into the mirrors socket.

Plussat: Staff were friendly & attentive, room was spacious & super clean

Miinukset: Nothing it was perfect

Plussat: Location is great

Miinukset: Call in advanced to inform the hotel that my flight rescheduled, hotel receptionist put me on hold and no response. Concierge giving wrong information, and that when I arrived at that location, the place does open on Sunday.

Plussat: Lovely hotel with friendly courteous staff. Breakfast was very good. We were selected as ‘guests of the day’ so we were treated extra special!

Plussat: Wonderful hotel. Extremely happy with our two night stay. Staff were very professional and friendly. Great breakfast. Very comfy bed. The court yard was amazing so peaceful you would find it hard to believe you were in the centre of London. Highly recommend this hotel.

Miinukset: N/a

Plussat: The Location was excellent

Miinukset: Breakfast was very poor Waiter Service in the Outdoor seating area - closed at 9pm which is unsatisfactory

Plussat: Like everything about the Taj hotel

Miinukset: Staff were very attentive, we spent our Anniversary there and were truly spoilt

Plussat: Vastaanottoaula ja hotellin siisteys.

Miinukset: Kohdallemme sattunut vastaanottovirkailija ei toivottanut meitä lainkaan tervetulleeksi! Lisäksi palvelu kesti kauan ja meille annettiin epäviihtyisä ja ankea huone ilman kunnon ikkunaa ja joka sattui olemaan myös varattu, ja huoneessa oli toisen asiakkaan tavaroita! Saimme tilalle huoneen, joka sinänsä oli OK, mutta tunnelma oli jo vähän pilalla, koska olimme varanneet hotellin juhlistaaksemme merkkipäiväämme. Olin aiemmin ennen saapumista pyytänyt myös toimittamaan etukäteen kukkia huoneeseen, mutta tätä koskeva vastaus tuli minulle vasta liian myöhään seuraavana päivänä. Hotelli voisi kiinnittää enemmän huomiota kestävään kehitykseen ja ympäristöasioihin. Pyyhkeitä ei olisi tarvinnut vaihtaa joka päivä ellei erikseen pyydetä. Lisäksi joka kerta kun olimme lähteneet muutamaksi tunniksi pois huoneesta ja sammuttaneet kaikki valot ja TV:n pois päältä, oli palatessamme siivoojan käynnin jäljiltä huoneen ja kylpyhuoneen kaikki valot päällä ja hotellin mainosfilmi televisiossa pyörimässä! Tämä oli häiritsevää ja ihan turhaa energian tuhlaamista!

Plussat: The variety of breakfast and excellent location.

Miinukset: Nothing to mention.

Plussat: Loved the breakfast and particularly the customer service by all the staff in the hotel.

Miinukset: The happy hour in The Hampton bar should be available to all patrons whether in The Hampton Bar or outside in The Courtyard. Seems silly to have to go inside to purchase drinks inside and then go outside to enjoy the lovely weather.

Plussat: The splendour of the building was beautiful

Miinukset: Quite expensive but worth for a special occasion

Plussat: I like the old architecture of the building . Location of the hotel. Clean room

Miinukset: To start of with, we didnt receive adequate hot water for our shower which we so badly wanted after a long journey, Not only was the water hot enough but it also lacked adequate pressure. The toilet seat flush took to long to replenish water and also didnt have enough outflow of water. The telephone stopped working after some time due to which we had to step out of our room every time we needed something. They took one entire day to repair the telephone. The fridge and the room temperature controller were not working properly. The door of the room could not be locked from the inside due to which we were worried about our safety. The quality and variety of food served is very poor in my opinion. The breakfast was not continental. Very very less variety with more or less the same things being served everyday. More that half fourth of the things that were kept were heated - frozen stuff / preserved stuff/ ready to cook packets. We had to wait in the queue for getting a place to have breakfast for almost 20 mins To sum up , the service was not up to the mark of other five star hotels that we very often stay in. We are a member of Taj inner circle group and a regular guest at Taj hotels. This particular Taj hotel is nowhere even close to the ones that we have stayed in the past.

Plussat: Special mention for sunaina the duty manager. I fell very sick and she was kind enough to upgrade me to a better and bigger room without any additional charge. Also the staff was very concerned about my health through out.