Lontoo hotellit lähellä St Thomas' Hospital

Plussat: Spectacular in every way

Miinukset: Not being able to stay longer

Plussat: Great location, very grand, good staff

Miinukset: Pricey and a little dated

Plussat: despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch.

Miinukset: gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.

Plussat: Sängyt aivan ihania.

Miinukset: WC tilasta löytyi naulasta hius donitsi, joka oli aivan hiuksia täynnä. Ällöttävää.

Plussat: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Miinukset: not much..

Plussat: What's not to like! Everything was outstanding!

Miinukset: The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!

Plussat: The Executive Suite was comfortable and beautiful decor. We stayed here for 2 nights with late checkout. Lounge access was nice, lots of choice (food/drink) Staff were friendly and helpful

Miinukset: .

Plussat: The location was the best part of this hotel. It was close enough to all attractions.

Plussat: The atmosphere of this hotel is so good. I like most the oxbo restaurant and the distillery cafe!

Miinukset: Everything was perfect

Plussat: The perfect location, beautiful communal areas and friendly efficient staff

Miinukset: We had an accessible room which was right next to the lift and had no bath. But we didn't ask to be moved which we probably should have in hindsight

Plussat: Respan nuorehko mieshenkilö neuvoi meille naisille vaihtoehtoreitin Catwickin lentoasemalle, kun maratoonarit olivat vallanneet Lontoon. Kiitos hänelle

Plussat: Everything

Miinukset: Nope

Plussat: The design/space/bathroom/colour scheme was all superb

Miinukset: My partner said she needed better lighting and mirror on the table to do her makeup

Plussat: Bed was really comfortable and hotel was maintained to a good standard.

Miinukset: Firstly, we called the hotel before booking to ask if pool, sauna and steam room were available for paying guests. After first being unsure they confirmed uncertainly that this was the case. We booked and then found out there was no sauna or steam room (the whole reason for our stay). At reception upon arriving, Ana was again uncertain about different aspects of the stay. She also entered my card and inputted an extra £50 without having the courtesy to explain that this was for a deposit (have no problem paying a deposit but it’s good service to be explained why before taking the money). For breakfast in the morning we were shown the table without being told to follow. The breakfast we were sat and then realised to have food from the restaurant itself it was all extras. Upon leaving the restaurant we said bye and thanks and the front of house completely blanked us. We got back to the room and called about a late checkout (1pm complimentary and 2pm if the hotel was quiet). The concierge staff had already confirmed it was quiet so 2pm was likely. On the phone this was another opportunity to try and get add ons - it was only after some debate that we got 2pm for free (we were pushed and pushed for £20 even though the hotel was ‘quiet’). Upon checking out, after already been charged £219 for the room and £50 deposit (went straight out of my account on monzo) we had another member of staff at reception attempt to take £219 again. I am certain that getting the £50 deposit back will also be hassle. All in all, it felt like all staff were untrained and unsure and the vibe of the hotel was to try and get as much money from add ons as possible.

Plussat: Chic hotel. Sparkling wine upon arrival. Very comfortable beds. Nice bar. Mostly friendly staff. Nice toiletries supplied as well as daily water bottles.

Miinukset: Check-in and check-out took way too long. Upon check-in they wanted to charge us way too much and it took quite a while to sort things out. When we went to our rooms we were assured the issue was solved. However, upon check-out, they wanted again to charge us (there were 3 rooms in our booking) the wrong amount and it took over 1/2 an hour to resolve the issue. One of the counter staff repeatedly coughed without any attempt at covering her mouth which caused us some distress considering the covid 19 status. Missed an in the room tea and coffee making facilities and a ice machine in the hallways. Complicated wi fi system, only worked for one of the three days we stayed. Seemed they were trying to charge for wi fi which is in 2020 assumed a standard in a 5 star hotel.

Plussat: Everything was great. This will be our hotel for future London stays. Excellent staff.

Plussat: Aamiainen oli erinomainen, terveellinen, laaja ja herkullinen. Ravintola oli erinomainen. Hotellin sijainti erittäin hyvä, hyviä ravintoloita, pubeja, metroasema lähellä sekä kävelysilta Tate Modernilta, mikä on myös hieno taidemuseo! Huone oli hyvä, hyvin hiljainen.

Plussat: The friendly and helpful staff were extremely welcoming. I don't normally stay at such nice hotels and felt a little awkward, but they were unpretentious and lovely from the moment we walked up.

Miinukset: I felt silly but the lights in the room were very confusing. Hard to figure out how to only have one light on at a time.

Plussat: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.

Miinukset: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..

Plussat: beautiful rooms and public spaces

Plussat: Location and room, very good decor,

Miinukset: made to pay extra £50 on arrival? and still not received it back 5 days later

Plussat: Everything was great, from room, to staff to location, we were visiting the theatre and it was in perfect walking distance.

Plussat: Great location. Room bright and comfortable. Staff very helpful and happy

Plussat: In the center of the London. Friendly staff.

Miinukset: Noisy and uncomfortable bathroom facilities. Thin door, very good audibility. Strange window blinds without regulation.

Plussat: Vikki in the restaurant was ace !

Plussat: Staff were great! Excellent location, only a few minute walk from major sites. The lobby and room scent were delightful! The decoration was modern and tasteful. Turn-down service was nice.

Miinukset: Room was small.

Plussat: The view was great and the bed was comfortable. Staff were pleasant

Miinukset: No water in the room, bathroom door (can’t shut it quietly it’s a faff) and room was very small.

Miinukset: A beautiful hotel with great staff

Plussat: Location and breakfast

Miinukset: I would say there is a difference between it and the Shangri-La. I think it's a nice 4 star hotel. I am not sure it belongs in group with 5 star hotels.

Plussat: Was able to check in earlier

Miinukset: No bathrobe which was promised, no body lotion, no slippers, no complimentary water. I mentioned about the water during check-out, they promised not to charge me for mini-bar, but then still charged - not very nice. And complimentary water is the standard for their rooms at check-in. Very disappointing

Plussat: Loistava sijainti

Plussat: Baari on hyvä. Liput saa aina mihin tapahtumaan vaan.Sijainti on erinomainen ja ruokapaikat hyvät lähellä.

Plussat: The staff were A1 and very helpful and the manager Jose was very proffesional

Miinukset: Maybe a little too dark in the lift and l could not see the buttons to push

Plussat: A very modern hotel in a fantastic central location. The room was small but spotlessly clean and very comfortable.

Miinukset: No coffee/tea making facilities in the room. Refused entry to the Light Bar because we hadn't booked - since when did you have to book to have a drink in a bar? This also meant we couldn't actually use the vouchers for the complimentary cocktails!

Plussat: A different experience. The staff greeted me by my first name which I like a lot. Interior design is cool, I loved candles in the bathroom.

Miinukset: Couldn't log on to the Internet with my iPad although I was charged the Internet service - which was advertised as free upon booking :-(

Plussat: Design, city center location and friendly professional staff

Miinukset: Internet connection ( slow ), airco on rooms did not work well

Plussat: Good location, friendly staff, stylish rooms

Plussat: the restaurant concept, staff and service.

Miinukset: breakfast - not clear information about the prices and poor value for money regarding breakfast. the films in the elevator - freeky.

Miinukset: Unable to open windows and air conditioning is noisy and suffocating.

Plussat: Location, Design hotel

Miinukset: Food is always getting less and less ( before there was steak, there was asian boxes ... ).

Plussat: Location

Miinukset: Limited facilities (e.g. small TV), expensive

Plussat: 24 hour room service inc. food

Miinukset: Some of the furtiture seemed abit cheap for a 5 star hotel - such at tv unit

Plussat: Hospitality was fantastic! Staff could not have been more accommodating!

Plussat: The service from staff was excellent, very friendly and small little touches to enhance your stay. Breakfast was amazing, in a beautiful room. The location is perfect for exploring central London, so near Buckingham Palace.

Miinukset: The room although beautifully decorated was quite small, although the bathroom was large.

Plussat: Breakfast was out of this world,nothing to much trouble for them. Best nights sleep in a bed so comfy. The staff make the hotel

Plussat: I would have liked it very much but the fact that you have sent me a questionnaire when we spent the last week cancelling the trip goes to show how attentive your system is!!

Miinukset: We didn't get there

Plussat: Great location

Miinukset: £18 for a vodka and coke and £9 per pint. What’s more all bills have a 12.5% discretionary service charge which isn’t brought to your attention. Bar staff also have poor English and are unhelpful and rude.

Plussat: Ovimiehestä

Miinukset: Kylpytuotteista

Miinukset: An extremely hard bed which was not at all comfortable. The hotel fittings and general look is very tired and dated.

Plussat: location was great

Miinukset: the room was tiny & the shower had to movable headshower

Plussat: The staff were friendly and very helpful.

Plussat: old charm

Plussat: Breakfast was good. Downstairs was nice.

Miinukset: The rooms were old and not well maintained. The shower flooded the bathroom. Rooms were small.

Plussat: Decor. Friendliness.

Miinukset: Nothing.

Plussat: helpfulness and friendliness upon reception

Miinukset: door of room needs caulking to reduce noise from hall

Plussat: The staff were excellent

Miinukset: No pool/jacuzzi facilitiesbathroom a tad small considering deluxe upgrade taken

Plussat: Excellent location, superb room and staff were exceptionally polite and accomodating. In fact the staff really stood out among a lot of hotels I have been at. Breakfast was also great.

Miinukset: The Guiness tap was out at the bar.

Plussat: A quality hotel with good restaurant and bar, good service and close to convenient transport links (train/underground/taxi)

Miinukset: On this occasion our room, although well presented, was very small with an undersized double bed. Supposedly a quiet room, there was noise from the air-conditioning plant outside.

Plussat: great effiicient and genial staff

Miinukset: nothing

Plussat: Asiallinen ja ystävällinen henkilökunta. Hyvä sijainti.

Miinukset: Pienet huoneet, myös Royal Double oli kovin pieni

Plussat: henkilökunta todella ystävällistä, ehkä jopa liiankin tunkeilevaa ja jäykkää suomalaiselle.

Miinukset: kallis hinta huoneen tasoon verrattuna. Yövyin 2 yötä, maksoin hotellille 2 yötä ja minulla on visa-lasku yhdestä yöstä??

Miinukset: Jouduimme vaihtamaan huonetta 2 kertaa (ensin savullinen vaikka savuton varattu, sitten kylpyhuoneen katosta alkoi sataa vettä) --> hotelli ei kompensoinut mitenkään:-(

Plussat: Staff were friendly

Plussat: staff very friendly and knowledgeable

Miinukset: smallest of room

Plussat: Proximity to tube, palace and a good pub..(Bag of Nails - 50yds)Attentiveness of staff. Nothing was too much trouble.

Plussat: the staff was wonderful and the location was top of the chart

Plussat: Gorgeous comfy bed & pillows....delicious breakfast although don't expect a quiet breakfast, the restaurant /hotel feels like a local meet up /venue, loud music etc, it's v buzzy.... in a good way! I liked the comp water in the fridge too

Miinukset: Lighting in rooms v dark and only the shower had toiletries, which felt a little basic given the room rate and overall pitch of the hotel....eg no shower caps or cotton wool....essentials!

Plussat: style and vibe of the hotel. very london like and relaxed

Miinukset: rooms are very small

Plussat: Takeaway breakfast in the morning included in the price a great idea and tasty too. Bed was really comfortable with good bed linen. Decor was so cool and such a great idea to have free fresh milk in the fridge so you could make proper cups of tea and coffee, instead of using UHT milk.

Miinukset: No scones! I would have loved to have afternoon tea there the restaurant and lounge area was such a busy place to hang out tea and scones would have been good but only had croissants.

Plussat: Great room, bar area and good breakfast.

Miinukset: Opposite our room some work was being done so it didn't look very nice .

Plussat: Everything!!!! such a cool hotel!!!

Miinukset: The room was small. but so nice!!!

Plussat: The location and the Bedroom.

Miinukset: Too much noise in Receptiom when you just want to come in and chill and have a quiet drink before going to your room No shower cap in the bathroom. The "little map' is TOO little! Cannot read the street names as the print is too small and very faint.

Plussat: Aamiainen oli loistava, ei voisi enempää toivoa. Hotelli oli erittäin viihtyisä ja moderni. Pyynnöstä saimme myös huoneen, josta hyvä näköala kaupungille. Metroasema lähes kivenheiton päässä, eikä ole pitkä matka kävellenkään Westminsterin siltaa pitkin esim. Big Benille. Siivous joka päivä!

Miinukset: Lisäsänky oli erittäin muhkurainen ja epämukava nukkua. Aulassa ja oleskelutiloissa oli jokin hyvin voimakas tuoksu/ raikaste. Vaikka emme ole hajusteyliherkkiä, tämä tuoksu häiritsi aika lailla. Allasosasto läkähdyttävän kuuma ja kostea.Siellä ei kauan pystynyt kuumuuden takia olemaan.

Plussat: Great view from upper floors.

Plussat: Uima-allas ja saunat olivat todella mukavia! Henkilökunta todella auttavaista!

Miinukset: They returned the holding money (insurance) after long time its taking more than one month.

Plussat: the room the whole set up how everything was so close to get to,

Miinukset: nothing it was all perfect, not dorchester but perfect

Plussat: Huone oli siisti ja hyvin varusteltu. North Lambeth metroasema vastapäätä hotellia ja Waterloon asema muutaman minuutin kävelymatkan päässä. Erittäin hyvä sijainti kaupungissa liikkumista ajatellen. Aamiainen oli hyvä.

Miinukset: Sijainti juna-aseman, sairaalan ja ambulanssien aseman lähellä aiheuttaa erittäin paljon melua yötä päivää, eikä hotellissa ole mitenkään äänieristetyt ikkunat.

Plussat: perushyvä aamiainen. Hyvä sijainti metroaseman vieressä.

Miinukset: Suihkusta olisi voinut tulla reippaammin vettä

Miinukset: Puolisoani häiritsi se, että kylpyhuoneosastoon ei ollut erillistä ovea.

Plussat: Hyvä aamiainen, mutta sinne oli usein jonoa. Maanantaina oli yli 20 metrin jono, jossa meni noin 15 min ennen kuin pääsi ruokailemaan.

Miinukset: Valaistus oli huono, käytävät hämäriä ja erityisesti kylpyhuoneen valaistus oli liian hämärä. Kylpyhuoneessa ei ollut ovea makuuhuonetilaan, liukuovi wc:n ja suihkun välillä ei toiminut. Käsisuihku vuoti tosi paljon liitoskohdasta, eikä sitä korjattu vaikka huomautin siitä.

Plussat: Location is fantastic, just in front of the metro. In the area you can find some cool places to take breakfast , drink a beer. Rather quiet area at night. New hotel - modern rooms. Pool looked nice- don't forget your bathing suit.

Miinukset: Breakfast was rather poor. Cocktails at the bar are expensive and didn't meet expectations.

Plussat: Nothing as i have a experience.

Miinukset: it was really bad i eat food from here during covid-19 and i felt really sick and though up all the food that delivered to my room and they told me that i cant get a refund which i dont understand please dont stay here the food is not clean image staying here after covid-19 be aware of this place the staff didnt care about me being sick after i had one bite of the food i didnt even eat everything that was so bad and i was very upset of the out come.

Plussat: Except from the food everything was phenomenal

Miinukset: The breakfast wasn’t nice

Miinukset: Should give complementary water

Plussat: The breakfast room was absolutely gorgeous, the staff greeted me enthusiastically and made me feel really welcome.

Plussat: The staff were brilliant

Miinukset: They charged me £150 to upgrade a room and the upgraded room was freezing with no AC working and the blinds weren’t working, which is a shame as it’s the second time I stayed first time being amazing

Plussat: Staff were friendly and helpful, room service was fast & food was excellent. Bed was reasonably comfortable & the room itself was a decent size for a single night stay. Breakfast was nice, but not worth the price per head, the restaurant does overlook the river which was nice.

Miinukset: I booked a room with a river view & what wasn't communicated was that when I added breakfast the room had been changed, So we ended up with a view of the other hotel rooms. The minibar didn't open despite my credit card details being held by reception. The shower was filthy, mould everywhere & the toilet roll holder was broken on arrival.

Plussat: Staff was great. Suki at the front desk really helped with my room upgrade.

Plussat: Spacious room

Miinukset: Elevators were too slow, had to wait at least for 5 min to get on

Miinukset: Huono aamupala.

Plussat: The location was superb. Just in the middle of everything and easily accesible. Staff were very friendly and helpful.

Miinukset: I book this hotel mainly because of the window view on the room but sadly I was booked on the other side around and just see buildings instead.

Plussat: Sijainti Rauhallinen Hyvä sänky Kuntosalin olemassaolo

Miinukset: Suppea aamupala Torakka vessassa Pieni huone Ei tarjottu näkymää Thames-joelle Kallis

Plussat: The staff was amazing. We wanted to check in early and was originally told we couldn't. We spoke to another member of staff and he was really nice and got us checked in, they even gave us complimentary use of the executive lounge. Amazing.

Miinukset: Nope

Plussat: Location, cleanliness, staff very helpful and professional

Miinukset: View from room was not the greatest.

Plussat: We were lucky enough to be upgraded to a suite with a separate living room and a kitchen! It was lovely! Great amount of space, river view room and I even had a lovely relaxing bath!

Miinukset: i asked staff to show me the where the stairs were as i do not like treveling in lifts, they said that there were no stairs for guests,although we were pleased with everything that you hotel has to offer including the comfort and clenliness of the rooms i will not choose to stay at your hotel in the future.can you please reply to this comment at your earliest convenience

Plussat: the staff

Miinukset: the beds were uncomfortable

Plussat: The staff are very welcoming. The breakfast is very good and fresh. Our room was very comfortable and the bathroom very modern and stylish.

Plussat: The location of the hotel and great value for money.The room was very comfortable with a well equipped bathroom.

Miinukset: There were several holes in the bed sheets (lack of attention to detail)!

Plussat: comfort and location

Miinukset: The airconditioning was not working in the first room and I had to insist on moving before being moved to an apartment where the TV was not working!

Plussat: Sijainnista, hlökunta oli ystävällistä.

Miinukset: Huone oli sisäpihalle päin ja ei näkynyt edes taivasta, naapurihotellien asukkaat kyllä näkivät suoraan sisälle. Huono valaistus huoneessa.

Plussat: Fantastic hotel, staff very friendly

Plussat: the room made you feel very relaxed and the hotel was kept very clean. the location was perfect for everything we needed.