Lontoo hotellit Tower Hamlets

Plussat: RECEPTION and CONSIERGE staff very efficient and pleasant

Miinukset: Breakfast facilities very poor. Had to eat off coffee table in bar as insufficient space in restaurant. Food constantly running out and not replaced quickly enough. I requested marmalade and waited 10 minutes only to be given jam!!! Staff seemed stressed and overworked. Not a good experience overall.

Plussat: Staff is incredibly helpful and genuinely positive. Place is modern and clean; full marks for a modern well-tech'ed hotel. Restaurant was very workable and even took a date there...

Miinukset: the location is VERY FAR from anything tourist or business in London. Low-rates on room/night is swallowed in higher taxi (ridiculous), better-but-still-exorbitant Uber (could live with and did) or complicated-time-consuming options (uber or taxi to canary-wharf station, go to this line, change, go to that line, etc). Hotel Advice: Have pro-active information (like email) warning customers of extreme prices to get-anywhere, and suggest mediating ways to get a better "total cost of ownership" to the customer. Having a hotel-guard stop all traffic in seems an unnecessary step...too.

Miinukset: The air conditioning wasn't working and the windows don't open. It was very difficult to sleep in the hot room. We were only in London for 2 nights. We informed the front desk very early on the second day before our 14 hour tour hoping for it to be fixed when we returned. It wasn't, and we were too exhausted to try and change rooms, so we slept on top of the bed trying to stay cool

Plussat: Staff were all pleasant and helpful, large comfortable room, convenient location, relaxing atmosphere, good towels and complementary toiletries.

Miinukset: Small window made it a bit dark in the room, housekeeping slightly inconsistent, loud whistling noise when running bath/shower, no cutlery in room, no space for cold storage of personal items

Plussat: Excellent location

Miinukset: Uncomfortable ironing board

Plussat: The location of this hotel is unbelievable! It literally sits right on the Thames river, and the view of the Tower bridge is stunning!! Not to mention it’s incredibly beautiful on the inside, it has fantastic amenities and the restaurant inside is wonderful! It’s also a very simple walk across the bridge to the other side to get to the Tower of London and a plethora of other restaurants and shopping venues. The cost was incredibly low for what type of hotel this is, and I will absolutely recommend anyone to stay here for a gorgeous and accessible view of London!!

Miinukset: The parking garage is relatively small, so if you’re driving in your own car on the weekend, be aware. We had a hard time parking.

Plussat: I would never recommend or go back to this hotel. Horrible value should have stayed at the Four Seasons for an extra 50.00 a night

Miinukset: This was one of the worst hotel experiences I've had in a very long time. The hotel was very poorly represented about who they are as a brand, quality of hotel, and by far not valued at 4 or 5 stars as they claim to be. Our first room was a deluxe with tower view. The carpet had tears in it, we had a leaky faucet, and later that evening we discovered the air conditioning didn't work. After many discussions with the front desk their solution was to move us to a twin bed room and put a fan in the room to cool it down. While moving our bags at 11;30 PM the bellman told us this happens quite often and they don't have maintenance on staff anymore. Having worked in hospitality and hotels all my career this is a clear sign to me that the hotel doesn't value their service levels. When having a hotel of over 700 rooms without maintenance on staff you're going to consistently have unhappy customers with service failures. I urge them to put this job back on payroll as it will help your service records considerably. After 3 phone calls the manager on duty Marga was helpful and compd breakfast and upgraded us to a suite the next night. These are all nice but it seemed like we were having to explain to them they needed to do something rather than them being apologetic about the horrible situation of our room and the huge inconvencice.

Plussat: The view.

Miinukset: Frig in room.

Plussat: Staff friendly

Miinukset: Noise from wedding music way after midnight. Slow check in and check out

Plussat: the view of the tower extremely nice service (besides check in) proximity to a supermarket, tube

Miinukset: the room is outdated and clearly needs painting job the hotel lobby smells! the room is very small

Plussat: Being upgraded

Miinukset: The air conditioning not working and the room needing some updating

Plussat: nothing

Miinukset: crazy hot place , slow elevators , old and stinky place , did not we say hell ?

Plussat: View was amazing, great location

Miinukset: Had a problem with A/C quickly supplied a fan.

Plussat: I began laughing and celebrating my good fortune the minute I opened the door to my room at the Tower Hotel. The wall opposite the door had a large picture window with the most incredible view of the wharf and Tower Bridge! I couldn’t believe how wonderful the location of this hotel was and how nice my room was. A short walk to the bridge itself, the Tower of London was next door. A short walk to the Tube station and a sightseeing boat that boards in front of the hotel. Friendly, competent hotel staff and a comfy room. You’d think it would be noisy so close to the bridge, but not a problem. Good blackout curtains too! Great stay!

Miinukset: Hotel breakfast was fine, but there are also good options on St. Katherine’s Docks just behind the hotel. There is also a Tesco store and a Starbucks for even more options. Both are within the block of the hotel.

Plussat: The location and views provided by The Tower are perfect for touring London!

Miinukset: Significant amount of outside noise, at second floor level. Beds very uncomfortable.

Plussat: Love the daily breakfast buffet and the gym/pool/spa.

Plussat: It was my birthday . There was birthday cake in my room on arrival, we d also asked for a room with a view, our room was over looking the Shard. This was great as my birthday treat was diner at the Shard. Pool and gym was great. Being able to leave our bags before and after check in was great.

Miinukset: There was nt anything I did my like.

Plussat: Overall stay was ok. IMHO there are better options closer to the London landmarks.