Lontoo hotellit lähellä Pollock's Toy Museum

Plussat: Spectacular in every way

Miinukset: Not being able to stay longer

Plussat: despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch.

Miinukset: gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.

Plussat: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Miinukset: not much..

Miinukset: Excellent location, great staff

Plussat: Central location, comfortable large room with large tub and shower, full breakfast, friendly helpful staff

Plussat: Excellent location with easy access to both Russell Square and Holborn Tube stations. Lots of very good local pubs and eateries and only minutes away from the British Museum. My room was fairly large by English standards with a very nice bathroom and very comfortable bed. An excellent breakfast with a good selection of both cooked and cold items was available and included in the room rate.

Miinukset: My stay was short so didn't note any problems whatsoever.

Plussat: The location was excellent on Russell Square with a Cafe Nero and Pret a Manger next door. The breakfast was excellent and I would highly recommend adding that to your package. The bathrooms were some of the largest I have seen in Europe.

Miinukset: The staff at Hotel Russell did not measure up to the overall customer service I experienced in England as a whole. They are less than accommodating to guests who booked through discount websites and treat guests who booked directly with them better. The interior is very dated and needs renovation. My friends room on the first night had a very strong cleaning chemical odor. It was unbearable for them because they have some sensitivities. The hotel was unable to move them to another room and we ended up switching rooms with them. The wifi at this hotel is spotty at best. I would not refuse to stay at this hotel again but I would probably avoid it.

Plussat: Good location. Historic building with attractive public spaces. Good shower with adequate water pressure.

Miinukset: Although my room charges were fully prepaid, the front desk clerk insistent on selling me breakfast, which I did not want, and in putting a 50 pound per day hold on my credit card, even though I said I was not going to use any of the hotel's restaurants. Difficult to get into the room because a large cupboard had been situated directly insider the door, almost blocking the passageway into and out of the room.

Plussat: I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant.

Miinukset: I couldn't stay longer!!

Plussat: Old stile nice people, good food

Miinukset: Very very small room, breakfast needs more item

Plussat: Service and the personal very nice food very good Aurel & Tabita Musca

Miinukset: Will be nice that in price of the hotel to be include free breakfast

Plussat: I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.

Plussat: This hotel is in the best location for theater, restaurants, shopping and art. We were two couples and had the best time.

Miinukset: Everything was perfect

Plussat: Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back!

Miinukset: Currently remodeling. Shower leaked ....

Plussat: This was my second stay at this hotel. I stay in Bloomsbury twice a year for business and usually stay at the Morgan Hotel. My first visit was not great. I was not recognized as a gold member while there and was given a pretty small but nicely appt. room. I had not planned on going back but there was a good deal on Agoda for a suite and so I thought I would give them another try. The room was fabulous! Room service was perfect with excellent customer service. The customer service except for a few blips here and there was very good. Just lovely all they way around and now I will look forward to staying there again in the future.

Miinukset: I was checked in by a very nice woman who talked so lightly that I had to ask her to repeat things. She also did not handle my credit card correctly and so I ended up not being able to charge to my room--slight inconvenience--not terrible. I had a business call that got cut off and the switchboard kept connecting my party to the wrong hotel--more problematic. The breakfast wait staff was not very good. I had to get up from my table to chase them down for a cup of coffee. The basically seat you and then do not attend to you there after. The dinner food was quite good the breakfast is not worth the 21 pounds. Next time I will probably go out for breakfast.

Plussat: Cozy, comfortable, great value for money. Very attentive and polite personnel. Strategic location

Plussat: A designer hotel without the expensive price tag. Excellent breakfast and staff

Plussat: Freandly staff and location.

Miinukset: Design of the bed basement hurts lower legs.

Plussat: The location was superb! One minute walking distance from Oxford street and five minute to Covent Gardens. As central can be, two minutes walk to the Tottenham Rd Tube Station, shopping area, eateries, books and more.

Plussat: Everyone work this hotel are very nice understanding very clean hotel the breakfast was very good and it's close to everywhere you wanna visite in London ) they are very friendly employees They help you for everything you need to know in London don't forget to meet this guy nam Koego his is the cool us guy I over meet with his co worker at the front desk price was so good to for London hotel price

Miinukset: I like it and I love it the Best hotel ever in London thanks you for everyone who work there

Plussat: Great location. This was the first place we went in London and the staff helped us to get our feet on the ground. The beds were comfortable and the food was good fro the price.

Miinukset: There was construction outside our room.

Miinukset: Over charger $2k with a forced apology

Plussat: The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

Miinukset: I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.