Lontoo hotellit lähellä One Canada Square

Plussat: New place, clean big room. Excellent view of the Thames.

Miinukset: The concierge put me in a ceappy room cos I didn't dress professional enough.

Plussat: Location excellent professional friendly staff clean room exactly as requested and comfy bed

Miinukset: Not enough tea/coffee/milk in room had to go but not a real big issue

Miinukset: The air conditioning wasn't working and the windows don't open. It was very difficult to sleep in the hot room. We were only in London for 2 nights. We informed the front desk very early on the second day before our 14 hour tour hoping for it to be fixed when we returned. It wasn't, and we were too exhausted to try and change rooms, so we slept on top of the bed trying to stay cool

Plussat: Staff were all pleasant and helpful, large comfortable room, convenient location, relaxing atmosphere, good towels and complementary toiletries.

Miinukset: Small window made it a bit dark in the room, housekeeping slightly inconsistent, loud whistling noise when running bath/shower, no cutlery in room, no space for cold storage of personal items

Plussat: The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.

Miinukset: I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body

Plussat: I liked where it was located.

Miinukset: Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from

Plussat: Location to Thames river and sightseeing

Plussat: None

Miinukset: There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.