Lontoo hotellit City of London

Plussat: It’s an excellent building with high ceilings and very four seasons style.

Miinukset: You cannot open any windows even I the rooms look Inside the building , so no fresh air which I do find it very healthy, very slow room service after midnight.

Plussat: Always a great hotel

Miinukset: The spa is closed and this wasn’t made clear on booking, this was a main reason to book

Plussat: It’s new; not fully break in in all aspects. But least it’s at basic four season standard. It has potential to improve when staff become more experienced. The spa over all design and jet pool implementation are top of the world in light usage category. I mean number of concurrent user and work load. The pump do not have self cool off timer so it can’t be used continuously for extended time. The heritage I room is grand and super comfortable and functional. Luxury. The food at all day dining provide excellent selection and quality and still within very reasonable price. Hard to find in London.

Miinukset: Staff is not fully trained: 1)up on check in, I had been asked for number of people stay in my room. If I do need to do so, I will book a category that provide extra bed. Though I have tons of luggage as result of a full month travel from snow to beach. 2)when I ask for catch up. The waitress hand over and open on top of table then put it to plate.normally I would have a plate with unopened to serve in most of hotels. Few time I might have it opened before it placed over. Maybe do it near our table just like bottle of waters. But I never experience a pair of hands operate that in front of our eyes and on top of our food. 3)this is a bit disgusting so skip it if you do not ... The man’s toilets over flood and the unspoken material ..... but spa staff placed a working sign at location that you have to reach the point that your foot has already stepped on top of the condemned material to read. This can be totally avoided if they just block the door let to there. 4) a couple was doing unspeakable thing infront of my full family at spa pool. My son told me he reported to staff and didn’t let me know. I discovered it when staff come back for follow up. Nice looking design but not practical: Some grid like design make wall looks nice but hard to clean. If clean too often the grid will be damaged. So no way out. Build quality and material: The shower pipe has multiple location leaking water when volume is moderate. The water in toilet spilled out when flush. The marble on wall is much worse than floor and fractured multiple location. I guess it’s damaged before or during build. The concierge and doorman are excellent.

Plussat: Gym SPA and the very welcoming staff Best ever I experienced

Miinukset: The breakfast is a bit different than what we used to have in other hotels

Plussat: Clean, amazing staff, location, good, house keeping was impeccable

Miinukset: I loved every moment, no complaints

Plussat: Hotel and staff were awesome! Staff super friendly and eager to help with anything! Beautiful state of the art rooms. Will definitely go to another Four Seasons if given the chance!

Plussat: Everything

Miinukset: The was only one issue there was no information about insurance which was 250£ but this is a minor issue the real one that i had to wait for 3 weeks to get it back It’s Truly unfortunate because i told the Reception that I want to pay for the room by visa and I want to pay for the insurance by cash but they mix it all up

Plussat: Very helpful Staff. Especially Kevin Chan.

Miinukset: Nothing.

Plussat: Especially we liked the spa, pool and wellness area

Miinukset: There is no shatters from the sun on the rooftop bar

Plussat: Staff Facility

Miinukset: Location not good

Plussat: Staff very good. Room excellent.

Plussat: The staff was very informed and accomodating. The room met our expectations and beyond. The view from our balcony was amazing. We were celebrating our anniversary and upon arriving we had a beautiful desert awaiting us in our room wishing us a Happy Anniversary. The location of the hotel is excellent, within walking distance of the Tower Bridge and many other attractions and if not the subway station was within a block. We would be more than happy to stay at the Apex again.

Miinukset: Nothing

Plussat: Staff were friendly and receptive, we were able to check in early and was even upgraded! It looked and was luxurious! The bed was incredibly comfy! Location brilliant! An overall brilliant stay, we shall be returning!

Miinukset: N/A

Plussat: Can’t say enough good things about this hotel. The staff went out of their way to make us feel welcome, the food at the restaurant is delicious, and the location is great. Tower Hill tube station is just across the road, the Tower of London and Tower Bridge are a 5 minute walk, and there are tons of great pubs and restaurants nearby. The rooms are modern and very clean. I will definitely stay here again when I return to London.

Plussat: Great breakfast, good sized room with Two Windows. Very comfortable bed.

Plussat: Quite Location, layout of the room design, separated bath tub in bath room from shower area

Plussat: Reception polite, well covered and helpful. Rooms were clean, modern and in great condition. Bar staff and breakfast staff cheery and polite. Breakfast was lovely. All in all - very good

Plussat: The hotel was lovely and we were welcomed by the Front Desk who was very helpful and friendly. Room was nice and very clean.

Miinukset: The staff in the bar/restaurant area were not friendly at all. The breakfast staff looked like it was a chore to be there. The service its self was good but you do expect a smile or some form of engagement from staff.

Plussat: The Staff were amazing. Due to them I would happily return. Location was also convenient!

Miinukset: n/a

Plussat: Sijainti erittäin hyvä, toimiva kylpyhuone, siisti hotelli.ystvällinen henkilökunta.

Miinukset: Tv ei toiminut vähän kanavia ja niistäkin ei puoleen ollut yhteyttä, huono suoritus noin hyvässä hotellissa.

Plussat: Staff was very helpful and friendly. Food was great as well.

Miinukset: My room was small

Plussat: Siisti viihtyisä

Miinukset: Hiljainen paikka

Plussat: Great Breakfast in the room and the most comfortable beds.

Miinukset: Nothing,

Plussat: Great staff, great room, love the gym and sauna

Miinukset: -

Plussat: The room was very clean and well presented. Would 100% recommend.

Plussat: The location is perfect and a great trendy stay in the city. The staff were very friendly and happy to help. The welcome drink was a great touch and the concierge was delightfully friendly and not forced. The room amenities are top tier, gorgeous big bath to relax and recover in after wedding festivities.

Miinukset: While we were aware of some of the bar areas being taken for private hire the remaining bars were closing by half past midnight for a Saturday night. Also there were music testing in the secret garden area early on the Sunday morning that woke us up.

Plussat: The facilities and the room itself exceeded our expectations. We arrived to be told our room had been upgraded which was fantastic thank you very much.

Miinukset: We were kept up most of the night due to scaffolding work that was being carried out opposite which wasn’t pleasant as we paid so much for a room we could hardly sleep in. Also, slightly gutted that we was looking forward to the secret garden bar that we were not allowed to even go to or experience as there was a private party. Overall I’m not very impressed with the £360 I have paid.

Plussat: The bed was so dreamy, I was absolutely blown away with the bathroom. The bath was so deep and big, definitely got to be my favourite part. The staff are an absolute credit to the hotel, we were given ideas for places to see and even welcomed with a glass of wine upon arrival as well as a bottle of water when we checked out. Definitely stay again

Miinukset: Brought the birthday package which I was slightly disappointed by... the package includes balloons, a card and a treat but unfortunately we never got the balloons and the card had the wrong name on, luckily my partner found the funny side to it in the end however others might not see the funny side. However the staff apologised and all was resolved.

Plussat: We loved the art, the music and the atmosphere. Staff were amazing and rooms were second to none.

Plussat: From the booking confirmation to checking out, the staff couldn't do enough for you. The room was spacious and very clean and there were additional little things, like earplugs and a runner's map of the local area that were included. The restaurant was reasonably priced for the area and good quality. The roof top bar was comfortable and relaxing.

Miinukset: I couldn't find fault in anything

Plussat: Nice cool common areas

Miinukset: A bit too loud in the lounge

Plussat: Great location. Comfortable room and good WiFi

Miinukset: Expensive. Complementary minibar was not restocked on several occasions and we had to complain.

Plussat: We were surprised by an upgrade and what a room it was. On a corner with views over the streets. Great facilities and a really comfortable bed. Modern rooms in a wonderful building.

Miinukset: Only thing really wrong was the distance from the elevators to the room but exercise is good for you.

Plussat: Rauhallinen hotelli.

Miinukset: Aamupala ei sisältynyt hintaan. Paikan päältä ostettuna sangen kallis.

Plussat: Second visit in as many months. Fantastic staff as before. Food and drinks very good. Ambiance is fantastic. Can't wait to come back again.

Plussat: Cleanliness

Miinukset: Noisy drunk clients in next room

Plussat: The stuff is great and friendly. The location is excelent, few steps from the ungerground. The hotel and room are looking great and comfy. You have free coffe and drinks in minibar what is very friendly. USB chargers everywhere around the room. A huge TV if you need with apple screen share feature.

Miinukset: King room is like a normal room in other hotels regarding size and features. The heating was not working (in fact it was cooling), so we received a mobile heater. There was no bath, only shower (in a King room).

Plussat: Very nice hotel.

Miinukset: The breakfast could be better. If I stay again I wouldn’t include the breakfast. The eggs were slimy and undercooked. No meat options for those that’s don’t eat pork. Could’ve offered waffles and pancakes, more breakfast staples.

Plussat: The staff were incredibly friendly and helpful where they could have been.

Miinukset: The beds were uncomfortable and personally too soft as I have had surgery on my lower back. One feature was high speed internet but I had real problems connecting while I held business conference calls in my room which in the end lead to me having to host them via my own internet hotspot.

Plussat: Stunning hotel, amazing staff, nice decor, and very comfortable bed. We arrived early in the morning and to my surprise were able to check-in to our room right away. I was also pleasantly surprised to be 'guest of the day'! We received a small chocolate platter, a couple of vouchers, and very attentive staff making sure we were comfortable. Very pleasant stay!

Plussat: The staff were amazing all the way through from our check in experience to leaving the hotel. Waiting to check in we received a glass of Prosecco at check in we were given a free upgrade. The rooms were very clean with all amenities up to a great standard. When heading out in the evening in the reception area there were canapés and wine for guests. And the next day when heading out to explore the city we were given advice and even offered an umbrella in case it rained. Sometimes it’s the small things that count!

Miinukset: Navigating your way around the hotel can be a little confusing.

Plussat: Quiet rooms, good air-conditioning, superb buffet breakfast, complimentary wine in lobby from 6:00-9:00 PM, and complimentary non-alcoholic beverages and snacks in room.

Miinukset: No swimming pool; hallways with heavy and hard to open double security doors.

Plussat: Location is ideal, literally next door to Liverpool St station. Checked out early to make our flight, there was coffee and pastries at 6.30 in the lobby. Friendly staff. Hotel bars are trendy and vibrant.

Miinukset: Bedroom was small for the price but granted it is central London.

Miinukset: The floor in the shower is very slippery when you’re taking a shower. We almost fell a few times in the shower.

Plussat: Staff read our request and made sure to let us know that they got the right room. The view was amazing and the room was super comfortable.

Plussat: Great price, great location and lovely clean rooms!

Plussat: Easy acces from tube,or bus. excellent base to tour london from ,, quiet ,no noisey guests or ouside noise . local resturants and tourist atractions.friendly helpful staff.

Miinukset: there was nothing that I did not like , we have stayed here 4 times before. so knew what to expect .

Plussat: Great location, quiet clean room

Miinukset: All good

Plussat: Todella hyvä hotelli hyvällä sijainnilla - eli sopivan sivussa hälinästä mutta hyvien kulkuyhteyksien päässä. Lähistöllä myös kohtalaisesti ruokatarjontaa.

Miinukset: Ei valittamista.

Plussat: Great location only a minutes walk from the tube, the hotel is very clean and modern and the staff very nice too

Miinukset: Nothing

Plussat: very good position, the room was very clean

Miinukset: forse la camera era un po’piccola

Plussat: There was an excellent breakfast buffet! We enjoyed the stay very much.

Plussat: Mukava ja leveä sänky. Siisti kylpyhuone, miellyttävät kosmetiikkatuotteet. Yleisilme hotellissa siisti.

Miinukset: Kokolattiamatto pölyinen, samoin vaatehyllyt. Henkilökunta ei tervehtinyt yhtenäkään aamuna kun poistuimme hotellista. Ei jääkaappia.

Plussat: The hotel is clean modern and inviting

Miinukset: I booked a city view room as it was our wedding anniversary and ended up with the building site view. Not worth the extra for the view but it’s a lovely hotel, clean ,modern and very well located . Would highly recommend staying here just don’t waste your money on the city view room. Would definitely stay again.

Plussat: Good location, modern and clean interior.

Miinukset: Room was not as big as expected. I booked two rooms in advance but one dropped off the booking and they had allocated it to someone else. As such we were given new rooms and were doubles rather than queens.