Lontoo hotellit Westminster

Plussat: Beautiful and historical.

Miinukset: Poor service, queuing to check in. Lack of room in bar area for guests when non residents were in situ.

Plussat: Everything

Plussat: Spectacular in every way

Miinukset: Not being able to stay longer

Plussat: Stomping at the Savoy was all it was supposed to be!!! Simply beautiful hotel that creates an inner city oasis for the traveler. The service was IMPECCABLE! The common rooms are gorgeous ! They truly understand the hotel business from the terrific doormen to wonderfully helpful concierge....DEAN!!! A GREAT place to stay!!! The rooms with the Thames and eye view are truly the good life!!!! You want to live there!!! Lol!!!

Miinukset: Not all the rooms are spectacular. We provided a room for our goddaughter and her husband that was nice but they have much nicer rooms! They didn’t mind but I did as our room was no comparison to theirs!

Plussat: Excellent breakfast ,we opted for high tea which was pretty amazing too.Various staff in restaurants were so awesome-Mateo,Freddie,Rosalyn all professionals, always going the extra mile by stopping at the table for small talk, checking on us over and over.Bell desk was similarly fantastic.Rooms are well done, bathrooms are nice, hallways are spectacular with fine oil paintings.Location of the hotel is absolutely fabulous too.

Miinukset: Staff at check -in and check -out desks were terrible . We were paying about 1000 gbp per night for our room , yet were initially given a room with very poor inside view. This poor room wasn't given either promptly despite early check in was requested prior to our flight,so never honoured even by two hours. After checking in, even till 5 pm our bags didn’t reach the room which was so exhausting just sitting on sofa waiting for bags to come so we can freshen up. Complained about this to lady who finally gave us a room with better view by 4.15 pm.Late check out requested by 2 hours again was never honored despite creating this total mess at check-in by them. Housekeeping was another mess- never leaving fresh toileteries after making the room at mid day. Call them they promise to bring but then dont.Not worth 1000 pound plus tag for every night with such service.For 500-600 gap one get get better service with similar district one locations in London.Seems like some staff are employed on conditional or locus basis and have little or no training so they absolutely fail to understand the route associated with the name and quality of service expected.The old staff is thorough and fantastic Honestly there was no wow factor asa was expected.

Plussat: All the staff was really professional

Miinukset: A lot of noise during the stay, maintenance or others.

Plussat: Location. Staff was all excellent.

Miinukset: Small bed and bathroom.

Plussat: The staff were amazing, welcoming and went out of their way for every little thing, inc giving my wife a birthday cake

Miinukset: Beds were a little hard for my liking but the covers were soft and warm

Miinukset: Extremely noisy building work waking us up at 07:30

Plussat: despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch.

Miinukset: gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.

Plussat: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Miinukset: not much..

Plussat: Everything about the property was wonderful.

Miinukset: Can’t think of a single thing.

Plussat: Executive Lounge very well managed Front desk staff and concierge efficient and friendly Junior suite excellent although shower door opening was not always easy

Miinukset: I had the lamb for main course in the Dining Room - the meat was below standard (undercooked with fat throughout)

Miinukset: Everything was okay except one point happened in the reception, they get 100£ As deposit for any additional service, however during my checking out they refused for refund because they believe that the didn’t detect the full amount of the room rate, but after checking the admitted it was their mistake and release the amount of 100£. Thanks

Plussat: Location

Miinukset: At £513 per night for a club room and the cramped breakfast space this is really not good value for money. I guess it is more suited to bull buy tours who seemed to consume the hotel than a business traveler.

Plussat: This is my new favourite hotel in London. We have stayed severally in five star venues, each with strong points, but this one has it all! Exceptional service across the board from front of staff through to cleaning provision (really immaculate clean and I’m a stickler). Executive lounge a lovely oasis within an oasis and staff most attentive for the breakfast offering there. Lovely all round touches from free ice cream ribbons and a Paddington book for the children through to late night coffee offerings for a hard working husband in the business centre. Hard to come up with how they might do better. The standards are very high and the clientele well behaved whilst the location is convenient for pretty much everything. Just a wonderful place to immerse yourself in, thoroughly recommend.

Miinukset: The blue boar restaurant a bit of a chequered experience, we were a little neglected, though the food was rather nice.

Plussat: None

Miinukset: The location Brakefast

Plussat: Wonderful breakfast

Miinukset: Nothing at all, we thoroughly enjoyed our stay.

Plussat: Everything

Miinukset: Difficult to get taxis at peak tomes

Plussat: Good quality finishings, excellent service and food all very high standards

Miinukset: Nothing

Plussat: Beautiful hotel Nice location Friendly staff Delicious food till late

Miinukset: Room/ bathroom windows does not isolate street noise. They have to look at this matter seriously. As it’s bringing the rate and experience to a lower level.

Plussat: 2nd visit, room only deal, quieter area close to Westminster and St James Park underground just across the road. Would definitely return.

Miinukset: Very soft pillows. Too soft and not comfortable Nose from trains

Plussat: We were delighted by the front of house team especially the door man and butler. They made our stay and helped us out. The only sad thing was the hotel was full so we couldn't extend our visit!

Miinukset: Slow room service and the coffee machine wasn't great. The flavours were bitter. There were some markings on the curtains and the wall which let the overall standard down a little.

Plussat: This hotel and it’s staff, especially, are truly exceptional. I had a major issue where I lost my phone and wallet and they could not have been more helpful or accommodating. I will be staying at this hotel exclusively from now on when I’m London.

Miinukset: Everything was wonderful.

Plussat: Present a luxurious setting but the service well ...

Miinukset: Other guest making noise till 1–am then requested to move into a room with less amenities of towels toiletries- just a spare room in emergency so not worth a penny spent and most degrading for the caliber of hotel. Extremely disappointed

Plussat: Very clean. Very happy with the service. Plus we were upgraded to a fantastic suite

Miinukset: Location

Plussat: It was our first visit to GB and London and we disturbed about quality of booked hotel but everything has exceeded our expectations. In a result, we got a traditional British-style hotel with the spirit of old England and a slight shade of colonial India for a modest price. Hotel has ideal location and places in the heart of London in walking distance from Soho, Westminster Abbey, Trafalgar square, Buckingham palace. The room with traditional England furniture had all absolutely comfortable. Fresh water, tee bags, café and cookies delivered each days.

Miinukset: The view from our room (# 235) was bad. I strongly recommend to made the special request concerning a view before or during booking.

Plussat: Breakfast croissants were crispy & all staff were super friendly & helpful

Miinukset: Breakfast bistro was too crowded & busy - trying to cater for too many people - often having to wait for a table - don’t want to do in a hotel where=you have booked breakfast inclusive & inside although staff managed v well & fast it’s like a railway station every morning - I stayed 6 days.

Plussat: Bed super comfy , location is good . Staffs are very friendly !

Miinukset: The room we have stayed (room 434) in a terrible condition . Need serious remodeling .Nothing like they posted on the internet . The draw of night stand is very dirty , lots of crumbs . Feels like three stars only .

Plussat: Our classic room was cosy but included all needed amenities. The location was excellent, very close to west end (we were there to watch a show and were able to walk there and back in 15 minutes) and westminster. The spa facilities are minimal with only sauna, steam room and pool but we had exclusive use, timing it just right when no-one else was there. Overall a great overnight stay.

Plussat: Erittäin ystävällinen henkilökunta, todella siistit huoneet. Aulan drinkkibaari oli myös erittäin tyylikäs. 10/10

Plussat: Reasonable for London Would not recommended eating there. Expensive. Room was comfortable and clean and quiet. Staff very helpful.

Miinukset: Expensive pretentious food

Plussat: We loved the spacious room and the night time turn down service treats-delightful.

Plussat: Location, staff. Good cafes and pubs close by.

Miinukset: Needing to climb into tub for a shower.

Plussat: Fantastic Staff

Plussat: Great center location in silent neighbourhood. Rooms were nice and comfy.

Miinukset: There was some confusion in their system or communication between stuff, even though we paid extra for 2 hours later check out, the stuff (three different people) managed to call in to our room three times telling us to check out at 12 or later calling why haven't we checked out yet.

Plussat: Friendly efficient staff, well appointed room, comfy bed.

Miinukset: Room was a little small

Plussat: The location was great,

Miinukset: cost for laundry service

Plussat: Great location. A little hard to find but the staff was helpful and attentive. Very clean room.

Miinukset: The room was very warm and stuffy and there was no way to open a window.

Plussat: Great location, clean, staff at reception were very welcoming.

Miinukset: Very expensive, no buzz about the hotel.

Plussat: It was clean and friendly staff!

Miinukset: A very quiet part of town. Maybe too quiet for me. Also no bar/drinks available on a Sunday afternoon. No ambiance in lobby/bar upon arrival.

Plussat: We really enjoyed our stay here. The hotel is across from a field/park and the area is pretty. We could easily walk to Victotia Station (approx. 15 minutes away) The hotel is very clean, our room was spacious and QUIET, bed was very comfortable and breakfast was good. If we needed a taxi the hotel would call for one and it would be outside within minutes. There was also a great pub within walking distance.

Miinukset: The dinners could have been better at night-time. Restaurant was a little dead in the evenings.

Miinukset: No service spirits Bad attitude

Plussat: Quite large rooms.

Miinukset: Bar staff not always available at the bar.

Plussat: Siisti ja viihtyisä

Miinukset: Henkilökunnan epäluuloisuus meitä kohtaan, huonehinnan ja minibaarin pantin periminen moneen kertaan. Jatkuvat epäselvyydet mm. Ovikortit eivät yhtäkkiä toimineet, minibaari lukittiin. Joka kerta kun kävi respassa asioimassa piti käyttää Visa-korttia kortinlukijassa.. outoa toimintaa.

Miinukset: Minibaari ei toiminut ja tämä oli henkilökunnalla jo tiedossa sinne mentäessä mutta mitään ei tehty. Aamupalalla ei mitään tuoretta tarjolla.

Plussat: The staff was super friendly and helpful with directions and setting up a car for us to the airport early in the morning. We had a 10 hour travel day from the U.S. and they were so accommodating with checking in and even upgraded our room! The bathroom and shower were amazing! Great stay, wish it was longer. We will be back!

Plussat: Great location pricey but that’s London for you

Miinukset: Pricey

Plussat: Good location

Miinukset: Pillows too hard, no full body mirror, noisy at night

Miinukset: Smell of someone else’s cooking in our room

Plussat: Good location and good service.

Miinukset: Our room had a very high window, difficult to look out.

Plussat: Location

Miinukset: Breakfast over expensive for continental breakfast

Plussat: The property was in a great location. The apartment layout was great, the beds comfy and the kitchen equipment for two. Very modern apartment. Security was excellent as you needed a card to enter the hotel and use the lift.

Miinukset: There seemed a confusion over the booking at the desk and the guy who booked us in commented ‘ an apartment for only one night?’ and only asked to sign for the room when booking out. Allocated a disabled room, ( not required) banged your head on the extra bars when sitting in the bath. Bath towel rather than bath sheets. No complimentary bottled water in the room. Missed the little extras.

Plussat: Great location! Everything is available in a walking distance(restaurants, tourist attractions, shops and etc.)

Miinukset: Room cleaning is available only for additional charge. Carpet was either old or dirty( every time you step on it with bare feet, it leaves lots of fiber on it). Window was cracked.

Plussat: Very clean and very modern

Miinukset: Nothing

Plussat: The location is perfect

Miinukset: Noise , if you stay at rear area of the hotel

Plussat: Brilliant facilities all we needed to make a good weekend great

Miinukset: Nothing

Plussat: The fact that it was a studio apartment gave me the flexibility to self cater. And despite being very centrally located, the room was quiet and private.

Miinukset: No.

Plussat: The location.

Miinukset: Check-in was slow. Room was hot (24 C) and unable to lower temperature despite ask of the front desk.

Plussat: Great location (just off Trafalgar Sq. and 2 mins walk from the tube station); room is big by London's standard and the price; reasonable facilities

Miinukset: The room smelled a bit when I first moved in, especially the kitchenette, either it got better later or I got used to it. Linens were not changed during my stay (3 nights), but you sort of expect that with a serviced apartment. I would be better if we were told how often they change though.

Plussat: We liked the location as we were visiting art galleries and also had a trip to the theatre. It is in a very convenient spot.

Miinukset: We found the room cold in the evening and could have done with another blanket or two, as the weather was very cold. The thermostat didn't appear to work. We woke up cold in the night.

Plussat: Location

Miinukset: The room and hotel needed refurbishing and there were only old blankets on the bed.

Plussat: Great service . Very good secure parking

Plussat: It isso convenient and central for shopping and the theatre

Miinukset: I thought the carpets in the corridors were threadbare

Plussat: Sijainti oli loistava: parisataa metriä Trafalgar Squaresta ja kävelymatkan päässä Southbankista ja toiseen suuntaan Leicester Squaresta, Sohosta ja Covent Gardenista. Keittokomero oli kätevä, kunhan ensin paikansi lähimmän kunnon ruokakaupan.

Miinukset: Vuodesohva oli hieman epämukava ja tyynyt littanat. Pyykkikoneen käyttäminen maksoi jopa 9 puntaa. "High-speed" -nettiyhteys ei ollut nopeutta nähnytkään.

Plussat: Pidin sijainnista ja siitä, että kun laitoimme lämmityksen päälle kämppä lämpeni.Rauhallinen hotelli.Ei mitään ötököitä näkynyt.

Miinukset: Henkilökunta epäystävällistä, paitsi yksi mies.Väärää tietoa ja sekoilua taxin tilauksessa, kun lähdimme pois.

Plussat: Jätin jo palautelapun. Muutan arviotani (excellent) check-outia sen verran, että vaikka palvelu oli nopeaa ja asiallisen ystävällistä, niin jokin meni pieleen. Ks. ystävällisesti seuraava kohta.

Miinukset: Sunnuntaina 1.11.09 aamupäivänä satoi kaatamalla. Kysyin, voisiko hotellin respa tilata taksin. Hän soitti jonnekin, ja kertoi etten yksinäisenä matkustajana voi saada taksia, juuri huonon sään takia. Hän neuvoi minua kävelemään suuren matkalaukun kanssa kaatosateessa Trafalgar squarelle taksitolpalle. Käveltyäni hetken (kastuen) kadulla, näin monta vapaata taksia, ja pääsin yhden kyytiin "lennosta". Kuljettaja ihmetteli kovasti respan toimintaa ja arveli syynä olleen sen, ettei respa halunnut tulla ulos saattamaan minua sateenvarjolla ja kastumaan itse. Tällaista saattamista en toki olisi pyytänyt, ei olisi tullut edes mieleeni.

Plussat: Sijainti on super,huoneet hyvät, rauha olla vaan.

Plussat: Hotelli on todella hyvällä paikalla Lontoon keskustassa, suuri osa nähtävyyksistä kävelymatkan päässä ja bussi/metroyhteydet aivan hotellin vierestä.

Plussat: generally efficient and good

Miinukset: rooms not cleaned on regular basis. i was told it is once a week. at least the rooms can be cleaned more frequently even though linen need not be changed for a few days.

Plussat: It was in central London

Miinukset: No complimentary tea/coffee making materials