Lontoo hotellit lähellä Kensington Gardens

Plussat: I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.

Plussat: The staff was extremely friendly

Plussat: Staff very good. Felt like a top hotel.

Miinukset: Nothing.

Plussat: Very professional hotel - a very business feel. Staff great, all good.

Miinukset: I don't know why English hotels do stays without breakfast ! Look at how the Irish hotels do it. Adding breakfast at 30 pounds is a real turn off ! No buffet breakfast in the world could cost that to supply? Maybe look at this to be a little different.

Plussat: Location was convenient and staff were really nice.

Miinukset: Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.

Plussat: Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to.

Miinukset: Just like most of the rest of the world, there's too much fast moving traffic everywhere.

Plussat: Friendly, polite and attentive staff Lovely corner room with great facilities and fabulous views In dining room service was really nice Great location I had emailed in advance that we were celebrating a special occasion When we walked into our room, there were balloons and a Birthday cake prepared by the Hotel, a lovely touch to our stay Thank you Royal Lancaster x

Miinukset: Nothing

Miinukset: I have never written a bad review before mostly because, even if we have had minor complaints, if the staff are nice I try to stay positive. But unfortunately our experience with the staff at this hotel was incredibly upsetting which I think people should be aware of. When had reserved 2 rooms, one for my parents and one for myself and my husband. Due to a family emergency my husband was unable to make it the first night and I was going to have to go home the second night. When checking in the women at the front desk were unwilling to refund the cost for the one room for the second night saying they had a very strict cancellation policy, which, ok, I can understand. But then my parents asked that we be given rooms closer to each other as I would be by myself that night. My parents had paid more for a room on a higher floor, so the staff told us that in order to put us closer together, they would have to move both rooms to a lower floor. However, they required my parents to still pay the cost of the higher room.... so they downgraded them but made them pay the same cost. It got worse from there... as it was late, we asked if there was a place to eat in the hotel and we were told to go the the Thai restaurant upstairs who did not have any room, then we were told to go the the restaurant on the first floor who initially told us that there was no room without a reservation, but then when we looked into the restaurant and saw more than one open table they did seat us. At this point, after having been very polite, my father understandably lost his temper at the manager. When I tried to calm the situation down and tell her that we were just very frustrated that they were not willing to work with us at all on our situation, she said that I should understand that the hotel would loose money if they couldn't sell the room on the higher floor...

Plussat: Staff very friendly

Miinukset: Nothing

Plussat: Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again.

Miinukset: The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc

Plussat: Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable

Plussat: Excellent location--right near Paddington and the Central Line tube. Staff extremely friendly and helpful. Hotel restaurant was surprisingly good.

Miinukset: Outdated facilities, comfort of bed and room so-so (room smelled like cigarette smoke even though it was a non-smoking floor).

Plussat: I have stayed before and was not disappointed this time. The staff are attentive, solicitous and pleasant, the location is super-convenient for Paddington Station, and as a single female traveller I feel extremely secure. The price is excellent, given the location and the quality of the hotel, I will continue to stay here on future visits to London.

Miinukset: Nothing to say !

Plussat: The rooms were nice and in great location.

Miinukset: We had a nasty sewage smell in our room and it was freezing. Heating wasn’t working. When I asked for someone to come have a look they didn’t and after half an hour I called them back and they said they would come up and move me and my fiancé. That took another 20 mins. We then changed room to the basement and the tv signal didn’t work. I could be bothered and me and my fiancé just went to sleep. Very disappointed as it cost me £169.

Plussat: Loved the breakfast. Staff very nice. Good location, only a few minutes walk to Paddington Station and Tube Station

Miinukset: Small single bedroom in the basement, lots of noise coming from upstairs. Room very cold at night time. Nothing to see out the window, better keeping the curtains closed. I'm sure rooms on floors above are better.

Plussat: Huoneet oli siistist ja sängyt erittäin mukavat!

Miinukset: Aamupalalla olisi voinut olla hieman enemmän vaihtoehtoja hintaan nähden. Muuten tosi hyvä!

Plussat: Just right

Miinukset: Not much

Plussat: My husband and I loved the hotel, the room was very cosy and we had a great time at the spa. We might come again

Plussat: Convenient location and quite clean. Staff are very friendly.

Miinukset: The room was tiny. Bed was a single even though I'm pretty sure I requested a queen. Seriously... I haven't slept in a single bed since I was 10 years old. Totally overpriced for what you get. I could hear people talking in adjoining rooms and also could hear anytime they used the water. Street noise was also an issue. Overall I didn't get much sleep.

Plussat: Amazing staff, rooms and great value

Miinukset: Nothing

Plussat: The room had a really nice bedroom, good wifi signal, the breakfast was very good and the personnel were all friendly, polite and try to be helpfull.

Miinukset: There was a big issue in the room with the temperature the first night. The balcony door frame was leaving very big empty space (more than 1cm) and all cold came into the room. This was noticed in the morning from us and was repaired later with some rubber, but it was unacceptable to pass unnoticed before our arrival. The hotel didn't offer any compensation for this issue. Even after fixing this, the room was still not as warm as it should, because all the balcony door and window frames were still allowing small portions of cold air to come in. Those frames deffinitely need a quality upgrade. Also, the air from A/C had a weird smell sometimes - not all the time.

Plussat: Location

Miinukset: Room was tiny

Plussat: Helpful staff. Good location. Comfortable well-appointed room.

Plussat: Everything was perfect.

Miinukset: Nothing

Plussat: Very central-room facilities were good as was breakfast

Miinukset: The rooms were far too hot despite us switching the heating off and leaving the windows open -sadly not very ecologically sound

Plussat: Wonderful hotel in a wonderful area. Quality much more higher than overrated hotel in the center of London. I was very satisfied about the welcome of the head of concierge, a very professional person that assisted me and the other clients in our trip to London. Surely I’ll come back

Plussat: Comfortable bed, good bathroom and location

Miinukset: Need to renew the furniture in the rooms

Plussat: Great location, stuff was very helpful

Miinukset: The window in the room had a gap that we couldn’t close (and wasnt fixable) so the room was very cold

Plussat: Great location, very close to Hyde park and tube station. Paddington station within just 8 mins walking distance. Rooms are very clean and modern.

Miinukset: Unfortunately, the room was quite small and not well ventilated. As a result, it was too hot. Opening a window was not an option as it was too noisy outside. Duvet was extremely heavy. Due to all of this, it was almost impossible to sleep. Bathroom was also tiny, which wasn't comfortable. On top of that, the hotel reserved 358 GBP on my card without my consent (on top of room charge) and today, 2 weeks later it is still reserved! The hotel ignored my first email and only replied to the email I sent through Booking.com. The hotel assistant FAILED to explain what the charge was held for. They also claimed the charge is reserved for such a long time due to the fact that my bank is Russian, however my bank account is actually British. As a result, I do not have access to this money and the hotel couldn't care less.

Plussat: All staff we saw were really courteous. The hotel was clean and comfortable and room was well equipped. As previously mentioned the bar food was unexpectedly good. Would definitely stay again.

Miinukset: Like some other reviews, the service in the bar/restaurant was curiously slow. However the staff were very courteous and the food surprisingly nice!

Plussat: Hyvä ja rauhallinen sijainti. Siistit huoneet. Hyvä aamiainen. Ystävällinen henkilökunta.

Miinukset: Hidas hissi.

Plussat: Clean and nice hotel.

Miinukset: Not family friendly. Asked for a baby cot, although they charge extra for it they dont even have a mattress for it. They just fold a comforter and lay it down on the cot, expecting the baby to sleep on it - which is extremely unsafe - a baby can get stuck, not being able to breath. Not sure if the staff would put their own children there. There is one elevator, so if you have a stroller you have to wait a lot everytime to use it. Looks like they are used to couples or single visitors, they dont even help with your bags to the taxi on your way out

Plussat: Lovely reception staff ,very helpful. Room was nice and clean. Spacious and comfortable.

Miinukset: Thought the breakfast was not great. Not great choice and Sunday was chaotic . They ran out of cups and glasses and were handing out paper cups not what you expect from a 4*. They croissants had run out and I asked 5 times before anymore arrived [15 min +]. I waited as there was such a limited choice.

Miinukset: Hotellissa käytetään voimakkaita hajusteita sekä siivouksessa että huonetuoksuina. Rakennus on todella vanha, remontoitu hienoksi, mutta lattiat narisevat ja äänet kuuluvat hyvin käytävältä huoneeseen.

Plussat: Large enough room and bed

Miinukset: The sounds comes from the other rooms

Plussat: Huoneeseen ei kuulunut liikenteen ääniä

Miinukset: Adapterit loppu kun tultiin klo 18.00'hotelliiin. Piti käydä itse ostamassa että sai puhelimen lataukseen.

Plussat: Nothing

Miinukset: The hotel was misrepresented. Stated it had an airport shuttle which it did not. That was the only reason that I booked it. The room was dirty and unsafe. The staff was not helpful.

Plussat: had a great stay staff was very helpful

Miinukset: just some wifi problems

Plussat: Hotellin sijainti mainio lasten kanssa matkustettaessa - kätevät kulkuyhteydet keskustaan ja kävelyetäisyydellä ihana puisto jossa mm. lasten rakastama leikkipuisto. Huoneessa kätevä minikeittiö ja plussaa siististä kylpyhuoneesta.

Miinukset: Huono äänieristys niin että kadulta äänet kuuluivat selvästi huoneeseen, kokolattiamatto.

Plussat: Clean and excellent location . Best for the money

Plussat: It’s a realt god location and staff is very helpful and friendly

Miinukset: It’s old and worn down, however very clean

Plussat: Great location, and plenty of room

Miinukset: A bit noisy, due to stone floor above

Plussat: Clean, convenient, comfy bed, nice linens

Plussat: Well kept and very well equipped. Lovely staff and the rooms were sparkling clean

Miinukset: If you have mobility issues then ask for a ground floor room as there is no lift. For us it wasn’t a problem

Plussat: The room was very nice, and was extremely clean. I would like to stay in the cleveland in the future.

Miinukset: The couch was little bit uncomfortable.

Plussat: Comfy bed, spacious room, quiet location

Miinukset: Breakfast was poor value for money and served in the room.

Miinukset: Rooms need to be freshen up

Plussat: Room was good. Convenient location (near Paddington and several tube stations).

Miinukset: Water in shower would start strong but within 2-4 minutes of being on would stop coming out completely (not even a dribble) until the water turned off for a few minutes and then turned back on.

Miinukset: I found many hairs stuck in new towel

Plussat: the hotel was close to the metro. Nice and clean rooms. Good beds. No noise. Friendly staff.

Miinukset: It's a pitty that we have to pay for the swimming pool after a busy shopping day in Londen city

Plussat: Everything else was very good, enjoyed our stay as we always do in holiday inns while in London.

Miinukset: Very small bathroom.

Plussat: Or thing if it's clean good place near from underground

Miinukset: Nothing at all

Plussat: Great location.

Miinukset: Softer beds

Plussat: Sijaibti ok. Siisti hotelli. Ystävällinen henkilökunta.

Miinukset: Huone lay-out surkea. Sängyn päädyn ja pesuhoneen välinen tila kuin myös komeron välissä liian vähän tilaa. Pesuhuoneesta puuttui toinen hammasmuki. Vain yksi saippua. WC pytyn ja lavuaarin väli ainakin kolme metriä kun pitäisi tehdä pesu!!!!

Plussat: What did I like? NOTHING at all Shower of absolute useless idiots. Rip off, overpriced and at very most a 1* hotel. Complete and utter craphole

Miinukset: Charged me twice. Tried to wake me at 7am to checkout and again at 8am when they were politely told that wont happen. My checkout time was listed The hotel is very overpriced and is certainly not a 4* hotel. Their staff on reception are rude. The bar is overpriced, the food is only average, their waitresses are thick and messed up our order twice. Their support via email is terrible and they do nothing but bluff people with BS excuses passing the blame for the double charge to the bank and their payment gateway. - Heres an idea dont double charge people in the first place. I had to have my bank initiate a chargeback. I am also considering legal proceedings for the stress this caused me.

Plussat: The best thing about this hotel is the location to most things in the center of London. There are many restaurants and stores in the area also. The tube stop is down the street.

Miinukset: We stayed for 5 nights. We left a note after the first night asking for a couple of maintenance related things (light in bathroom was out and tub and sink was slighlt clogged). We also requested some wash cloths. Good for 3 days, not for 2.

Plussat: The location was good. The staff were very friendly.

Miinukset: Our room however were literally a box. Could hardly even walk around the bed. No window. Noisy neighbors. Hard to find the light switches, when we did find a light switch fo the bedside the whole room lit up.

Plussat: Perfect location

Miinukset: Empty mini bar No shampoo shower gel ...

Plussat: Superb location, great atmosphere, staff very friendly and breakfast great

Plussat: All very nice

Miinukset: Nothing really, just a bit annoying to get woken by the cleaner at 8am!!