My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Location and service was good Problem with the room it was very small, offered improved room after two days
Staff was amazing! So helpful! Location was just ok.
The location was in the middle of it all. If you want to go to Harrods you can walk one way, if you want to go to Pickadilly a few blocks the other way, if you want to get on a tour bus walk across the street... This hotel is in the center of what you will want to do. The doorman remembered by name and more importantly my 13 year old son's name everyday! Great hotel I will stay there every time I am in London.
it has a very nice bar and the staff are very friendly yes, the smoking rooms i did not like
We have stayed at a number of Four Seasons hotels around the world. That said, something stands out at the new Four Seasons Park Lane. The service always exceeds our expectations. At Park Lane, however, I discovered what it is that makes the Four Seasons so special---the employees truely like their jobs and are proud of their company. When I asked employees about their jobs, they glowed as they told me their stories. Clearly, this wasn't just a job, but their future. Our visit was wonderful. This Property is very special and the location can't be beat. We had a great visit and we can't wait to return. We were greeted by name and we were treated like the most important visitors in the world.
so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
The design Extremely rude staff
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