Lontoo hotellit lähellä Tower of London

Plussat: The Executive Suite was comfortable and beautiful decor. We stayed here for 2 nights with late checkout. Lounge access was nice, lots of choice (food/drink) Staff were friendly and helpful

Miinukset: .

Plussat: The location was the best part of this hotel. It was close enough to all attractions.

Plussat: The atmosphere of this hotel is so good. I like most the oxbo restaurant and the distillery cafe!

Miinukset: Everything was perfect

Plussat: The perfect location, beautiful communal areas and friendly efficient staff

Miinukset: We had an accessible room which was right next to the lift and had no bath. But we didn't ask to be moved which we probably should have in hindsight

Plussat: Respan nuorehko mieshenkilö neuvoi meille naisille vaihtoehtoreitin Catwickin lentoasemalle, kun maratoonarit olivat vallanneet Lontoon. Kiitos hänelle

Plussat: Everything

Miinukset: Nope

Plussat: The design/space/bathroom/colour scheme was all superb

Miinukset: My partner said she needed better lighting and mirror on the table to do her makeup

Plussat: Bed was really comfortable and hotel was maintained to a good standard.

Miinukset: Firstly, we called the hotel before booking to ask if pool, sauna and steam room were available for paying guests. After first being unsure they confirmed uncertainly that this was the case. We booked and then found out there was no sauna or steam room (the whole reason for our stay). At reception upon arriving, Ana was again uncertain about different aspects of the stay. She also entered my card and inputted an extra £50 without having the courtesy to explain that this was for a deposit (have no problem paying a deposit but it’s good service to be explained why before taking the money). For breakfast in the morning we were shown the table without being told to follow. The breakfast we were sat and then realised to have food from the restaurant itself it was all extras. Upon leaving the restaurant we said bye and thanks and the front of house completely blanked us. We got back to the room and called about a late checkout (1pm complimentary and 2pm if the hotel was quiet). The concierge staff had already confirmed it was quiet so 2pm was likely. On the phone this was another opportunity to try and get add ons - it was only after some debate that we got 2pm for free (we were pushed and pushed for £20 even though the hotel was ‘quiet’). Upon checking out, after already been charged £219 for the room and £50 deposit (went straight out of my account on monzo) we had another member of staff at reception attempt to take £219 again. I am certain that getting the £50 deposit back will also be hassle. All in all, it felt like all staff were untrained and unsure and the vibe of the hotel was to try and get as much money from add ons as possible.

Plussat: Chic hotel. Sparkling wine upon arrival. Very comfortable beds. Nice bar. Mostly friendly staff. Nice toiletries supplied as well as daily water bottles.

Miinukset: Check-in and check-out took way too long. Upon check-in they wanted to charge us way too much and it took quite a while to sort things out. When we went to our rooms we were assured the issue was solved. However, upon check-out, they wanted again to charge us (there were 3 rooms in our booking) the wrong amount and it took over 1/2 an hour to resolve the issue. One of the counter staff repeatedly coughed without any attempt at covering her mouth which caused us some distress considering the covid 19 status. Missed an in the room tea and coffee making facilities and a ice machine in the hallways. Complicated wi fi system, only worked for one of the three days we stayed. Seemed they were trying to charge for wi fi which is in 2020 assumed a standard in a 5 star hotel.

Plussat: Everything was great. This will be our hotel for future London stays. Excellent staff.

Plussat: Aamiainen oli erinomainen, terveellinen, laaja ja herkullinen. Ravintola oli erinomainen. Hotellin sijainti erittäin hyvä, hyviä ravintoloita, pubeja, metroasema lähellä sekä kävelysilta Tate Modernilta, mikä on myös hieno taidemuseo! Huone oli hyvä, hyvin hiljainen.

Plussat: The friendly and helpful staff were extremely welcoming. I don't normally stay at such nice hotels and felt a little awkward, but they were unpretentious and lovely from the moment we walked up.

Miinukset: I felt silly but the lights in the room were very confusing. Hard to figure out how to only have one light on at a time.

Plussat: The room was nice and the staff were super polite and helpful!

Miinukset: The swimming pool was cold and the place downstairs was dirty.

Plussat: The best thing about this hotel is the staff they are exceptional have stayed here many times each time it’s get better.

Plussat: The staff were very friendly and helpful. Everything was very clean. Nothing was to much trouble .

Miinukset: It was odd that we played bar game on the fri evening and my husband was given the sliders no problem, but when our guest (who was staying in the hotel too) went to play on the sat night he was asked to leave a £10 deposit .

Plussat: After reading so many reviews I was expecting bit more from this hotel. I felt like its somewhere between 4 star to 4.5 star hotel. I didn't have too many complaints, everything was smooth from check in and out taking only 30 seconds to comfortable beds etc but i think having lived in other 5 star hotels it felt like little bit less than I was desiring for.

Miinukset: The room was clean but may be the room layout was not up to my liking. I felt it was darker with less lighting and dark layouts

Plussat: excellent hotel, very courteous staff, beautiful interior.fantastic location and service.

Miinukset: not applicable

Plussat: The hotel was trendy, modern and comfortable. Located only ten minutes walk to Liverpool Street station the location was very easy to get to and handy to bars in Shoreditch. The staff were all incredibly polite and helpful and made the room extra special for my patterns birthday. The room comes with mood lighting, a scent and a Nespresso machine. The aviary rooftop bar has a cool vibe with a DJ at the weekend & great views of London.

Miinukset: The bathroom floor looked like it had splashed on it although the rest of the bathroom was spotless.

Plussat: Uima-allas ja saunat olivat mukavat.

Miinukset: TV: n kuva pikselöi.

Plussat: Hotellin henkilökunta ystävällistä niinkuin Britit yleensäkin. Huone olisi ollut loistava, mikäli siivousjälki olisi ollut parempaa. Huoneessa kaikki toimi elektronisesti. Huone hiukan maskuliininen. Kiva lisä aulatiloissa olevat hedelmät, joita sai ottaa naposteltavaksi.

Miinukset: Hotelli hieman kaukana kaikesta. Metrolla liikkuminen kätevää, silti aikaavievää monine vaihtoineen. Metrot olivat myös todella täysiä, joten liikkuminen ruuhka-aikana hankalaa. Hotellin taso ei vastannut 5 tähteä. Siivous jäänyt puolitiehen. Hotellin illallinen heikko. Spa-alue kulahtanut. Gatwickin lentokentältä liian kaukana. Aamulennolle siirtyminen ei onnistunt metrolla, joten joutui ottamaan kalliin taksikyydityksen Victorian asemalle, josta junayhteys. Harmillista, ettei hotellita suostuttu luovuttamaan aiemmin huonetta, vaan pidettiin visusti kiinni klo 14.00 luovutusajasta.

Plussat: Service, facilities, location

Miinukset: Reception people attitude with exemptions

Plussat: Everything, the staff are respectful, arming, and they smile

Miinukset: Need more vegan options

Plussat: Room was very good. Spa was good. Breakfast was good. Staff very helpful.

Miinukset: Slight issue with room not being ready. Was invited to the premier area to have a free drink. However we were left in a room where businessmen were having a meeting and all of the drink sat in locked cabinets so,we couldn't have anything anyway. No-one came back to check on us so we left for the bar.

Plussat: The quality of staff was a hit or miss. Overall, there were only two staff members who impressed me. The night concierge was incredibly attentive. Although a young man, he was clearly overqualified. The night manager was highly reasonable and particularly helpful when I confronted any problems with my stay. He had very good customer service skills. Another nice element was the provision of fruit every evening. It was a unique and memorable touch. The variety included persimmons, bananas, apples, oranges, and plums. That was very nice. Finally, the room offered outlets adapted for international travelers.

Miinukset: The negative element of the stay included the inattentiveness of most staff members. There was a lack of polished professionalism that is instrumental to a quality hotel. It felt like an disjointed operation. As for house keeping, I was unimpressed. The bathroom was not well cleaned, and it appeared the floor towel was repeatedly unchanged. Although the room was constructed with high-end technology, it was poorly integrated. The technology was not particularly easy to use and added little value. The television would not respond to the controller. Further, the television sat above the desk, making use of the desk awkward. Also, there was no light above the desk and no desk lamp. Finally, both the pool and gym were inaccessible at night and early morning. This can be inconvenient for business travelers. Still, the pool was impressive. Overall, I was disappointed and would recommend looking into other hotels, such as Apex (where I had a more pleasant stay during a prior visit).

Plussat: it was my partners birthday and they decorated it amazingly

Plussat: The staff were brilliant - all of them! So friendly and helpful I've never experienced such levels of customer care

Miinukset: Nothing

Plussat: More spacious than a typical hotels in Europe. Great location.

Plussat: Siisti hotelli ja huone

Plussat: Hyvä palvelu, siisti ja kookas huone. Lähellä riittävästi hyviä ruokapaikkoja kävelymatkan etäisyydellä. Kävelymatka Liverpool Street Stationille

Plussat: The sky bar .

Miinukset: Not allowed to check in at 15.00 our time. They told us that the rooms were not ready so we had to wait another hour .

Plussat: Extremely close to tower hill tube station and we got 2 vouchers for a free alcoholic beverage in the bar that night

Plussat: Excellent location, just 2 minutes walk from the hotel to tube station of Tower Hill station, and it touches 2 lines of District and Circle which is so convenient to most main attractions within Central London. All staff are great and polite.

Miinukset: The room is a little bit small but considering in Central London, this is fine.

Plussat: Location was great!

Miinukset: My room had faulty wiring so the circuits blew out and no ac on hottest day in history!! NO ONE ANSWERS ANY PHONES IN NIGHT INCKUDING EMERGENCY NUMBER !!! had to wait until next day for main to fix, no fan available Once fixed ac only 1 outlet wo

Plussat: The room was clean, bed was comfortable. Breakfast was excellent and with great selection on offer. All member of staff that I interacted with were very friendly and helpful. The location of the hotel is perfect if you wish to visit the Tower of London. Lovely walk by the Thames

Miinukset: No issues whatsoever

Plussat: Rooftop patio

Miinukset: We got charged for making local calls which never happened to me before. They should indicate that somewhere on the phone or during check in. It's ridiculous to be charging 1 pound per minute when we only made a call to make reservation at a restaurant.

Plussat: The hotel was modern and very clean. The reception was very helpful with our needs. The roof top bar Savage Garden was excellent. Amazing views and cocktails we loved it. The buffet breakfast was also very good with lots of choice.

Miinukset: Everthing good would stay again.

Plussat: Sijainniltaan erinomainen, turvallisen tuntuinen ympäristö, siisti, tilava huone, hyvä sänky. Toimiva kylpyhuone, hyvät hygieniatuotteet, tilava ja valmiiksi kylmä jääkaappi. Hyvä aamupala ja hienosti organisoitu pöytiin ohjaaminen.

Miinukset: Asiakaspalvelu tullessa hotelliin olisi voinut olla hieman lämpimämpi ja ensimmäistä kertaa ko. hotellissa majoittuvalle informatiivisempi.

Plussat: The staff during check in were rude, inappropriate, and the check in process took a long time.

Miinukset: Check in staff and process