Lontoo hotellit lähellä Horse Guards Parade

Plussat: Spectacular in every way

Miinukset: Not being able to stay longer

Plussat: The staff were so friendly and made you feel welcome.

Miinukset: My partner order a surprise birthday cake for the room but it wasn’t there on arrival but the staff did all they could to rectify it and went the extra mile.

Plussat: Breakfast was very expensive, we opted not to take this, rooms were small and the room service was terrible, food not up to standard

Miinukset: Room Service

Plussat: It’s the Savoy no need to say anymore. Simply the best

Miinukset: N/A

Plussat: Amazing building, such friendly staff and the most comfy bed ever! Such luxury

Plussat: despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch.

Miinukset: gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.

Plussat: Always a pleasure to stay here

Miinukset: Very clean and staff are always very helpful

Plussat: The friendliness of the staff and the very comfortable room

Plussat: The breakfast was excellent. It was varied and a lot to choose from I had Continental and my husband had Savoy cooked breakfast. It was very tasty from start to finish. I would not hesitate to go there again!

Miinukset: I could not say. We liked everything.

Plussat: We were looked after from start to finish. All staff extremely attentive with a special mention to Angel [security staff member]. Lots of special treats all throughout our stay making this a very memorable wedding anniversary. Extremely comfy bed and pillows. Wonderful food.

Miinukset: Noise from the road

Plussat: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Miinukset: not much..

Plussat: Apart from the amazing service, the very special, personal and incredibly thoughtful gift we received from the hotel. Way above and beyond my expectations which were already quite high, given the excellent reputation of the hotel!

Plussat: Perfect location , friendly staff , always our first choice in London.

Plussat: The location. The staff and the services

Miinukset: the old rooms

Plussat: Hotellihuoneet erittäin hiljaiset. Henkilökunta erittäin huomioivaa joka paikassa. Hotellin baari erinomainen ja viihtyisä. Hotellin sisustus lämminhenkinen ja arvokas.Keskeinen sijainti nähtävyyksiä ajatelle.

Plussat: Amazing service and one of the best location. Everything was wonderful and pleasant .

Plussat: The location and the staff

Miinukset: The housekeeping service was not the very best , the towels and bathrobes were wasted.

Plussat: The location is amazing

Miinukset: This time the housekeeping service and the clearness of the room has not been the best

Plussat: friendly staff and convenient location

Miinukset: traffic jam

Plussat: Everything was perfect especially the staff.

Plussat: Staff extremely helpful and friendly Room very clean

Miinukset: Food and drink very expensive

Plussat: Everything, staff goes beyond expectations.

Plussat: Wonderful hotel, location and hospitality by staff was truly second to none.

Plussat: Room, friendly staff.

Miinukset: Toilet and bathtub wasn’t clean :((

Plussat: Overall a great stay, very friendly staff, great location and a very clean hotel. Would certainly use again.

Miinukset: One lady in the Amba lounge for breakfast was very rude and abrupt. I think her name was Dianne.

Plussat: Excellent location, friendly and helpful staff Concierge were very helpful indeed., nothing too much trouble and very informative. Lovely large rooms with excellent maid service

Miinukset: The breakfast room was very small, I felt more of a healthy option could of been available, melon was but no berries or granola Pillows were too big and bulky but the bed was comfortable

Plussat: Nice rooms, very good location. Stafe is very nice

Miinukset: We stayed on the six floor, elevators are not working fast so you have to wait and wait. Also one of the elevators wasnt working.

Plussat: Everything: kind and helpful staff; clean, comfort and nice rooms, breakfast at the terrace and kind staff there, location which is close to Trafalgar Square, Leicester Square, Covent Garden; charming cross station is downstairs along with Boots pharmacy, M&S supermarket and other shopping places which all can be reach by walking.

Miinukset: It’s not a didn’t like but if breakfast menu has halal options would be a good bonus.

Plussat: The staff and managers in the lounge were excellent. The reception staff did all to get us in for early check in and were great. All around a great stay.

Miinukset: Mattress on sofabed is very poor. We asked for a topper to be put on and it helped. Memory foam mattresses would work better on sofa bed.

Plussat: Without question one of the best stays and hotels I’ve visited in London in over 20 years. Stunningly comfortable rooms, a breakfast of kings and service you’d always wish for !! A great stay

Plussat: Location and the best staff in London, very helpful..

Miinukset: Nothing

Plussat: Siisti hotelli ja hyvä palvelu. Erityismaininta loistavasta sijainnista ja maistuvasta aamiaisesta.

Plussat: Prime location facing Trafalgar Square with tube and rail stations right below the hotel and easily manageable walking distance to major attractions. Staff were helpful; beds and linens are fresh and fluffy. Nice breakfast.

Miinukset: The room carpet and bathroom floor need a bit of scrubbing.

Plussat: Great location, wonderful staff. Beautiful hotel.

Miinukset: No

Plussat: Hotel is in the best location for travelers going to London. Service from the staff was excellent.

Miinukset: Hotel has limited storage for clothes.

Plussat: The Room was beautiful and the views were magnificent. Room service and food was fantastically good

Miinukset: The restroom shower was filthy and had mold growing all over it. It was really gross !!! The mole was so thick it could not be cleaned in the few days that we stayed at the hotel. We had to stand on rubber mats and not touch the walls either Other than that everything else was wonderful.

Plussat: Lovely hotel in central location close to tube. Very comfortable bed and staff helpful.

Miinukset: It was all lovely, nothing bad to say.

Plussat: location

Miinukset: online there was to be a piano bar............no piano bar

Plussat: Location

Miinukset: Issues at check in related to the room size

Plussat: Great location, within walking distance to Trafalgar Square, Leicester Square, The Embankment, Embankment & Charing Cross Underground Tube Stations and many other attractions including Buckingham Palace, Big Ben, Houses of Parliament & Westminster Abbey and the Hotel is situated directly behind the beautiful Whitehall Gardens. The buffet breakfast is excellent and the staff are really friendly and helpful.

Miinukset: The Equus Bar is a little disappointing. They need to lift their game here and offer table service, clear tables more efficiently and generally improve staff attitude (the only place in the hotel where staff lets them down), particularly if the bill is going to include a “discretionary” 12.5% service charge.

Plussat: Room small but very clean and comfortable. Crisp white sheets on a comfortable bed. Bathroom is very roomy with ample space for personal items. Towels are large and absorbent, amenities consistently replaced and heated floor in bathroom. Snack Items and waters in mini bar are free and replaced daily. Lovely garden drink or lunch spot on ground floor. A nighttime sweet breeze stroll over the millennial bridge is minutes away.

Plussat: Location was great as was breakfast.

Miinukset: TV did not work. No answer on the reception when tried on three separate occasions.

Plussat: Decoration, History of Building, walking distance to most attractions.

Plussat: Location was excellent for accessing Royal Sites. Room was spacious and well appointed (Iron & Board etc in room). Doormen (both) were very knowledgeable & helpful as was Desk Manager & his staff. Breakfast offered large but standard fare.

Miinukset: Confused service in areas outside of check in - specifically food/ drink services outside of main restaurant. Inconsistent room make up (i.e. Evening preparation on one night but not the next.) Noisy air conditioner in room. Obvious lack of training of predominantly non English speaking staff with regards standard hotel processes.

Plussat: Great location great hotel Staff was awesome

Plussat: Everything

Miinukset: The only small bump was a new trainee charged my card twice, however the manager and staff (Korean staff) took care of it for me right away. Breakfast was awesome too

Plussat: Reception: We were welcomed by Florante on the main door. He is helpful with our heavy things from the taxi and helped us with our inquiries/ taxis going around. The male receptionist was very helpful and polite too. Lobby: The lobby has a charm of its own. Old feels romantic luxury, I may say. Don’t expect a lot of modern touches in the interior. Room: Booked the King De Luxe room. We love the tall ceiling and windows. Well, I don’t know with the other rooms if it is similar. The street view was really nice too. The bathroom was spacious with two sinks, a shower cabinet and a a bathtub that my daughter enjoyed very much. Location: Love the area. And it is just few blocks away to popular tourist spots. It was our first time in London and just staying in this hotel was a lovely experience for us.

Miinukset: I think the variety of the food served in the breakfast buffet is limited. Traditional English. Although all tasted very good, I feel some thing is lacking. I just don’t know. Maybe I’m just used to big breakfast buffet tables in other hotels. By the way, kudos to the staff for serving my daughter a warm chocolate drink.

Plussat: Staff were friendly & attentive, room was spacious & super clean

Miinukset: Nothing it was perfect

Plussat: Location is great

Miinukset: Call in advanced to inform the hotel that my flight rescheduled, hotel receptionist put me on hold and no response. Concierge giving wrong information, and that when I arrived at that location, the place does open on Sunday.

Plussat: Lovely hotel with friendly courteous staff. Breakfast was very good. We were selected as ‘guests of the day’ so we were treated extra special!

Plussat: Wonderful hotel. Extremely happy with our two night stay. Staff were very professional and friendly. Great breakfast. Very comfy bed. The court yard was amazing so peaceful you would find it hard to believe you were in the centre of London. Highly recommend this hotel.

Miinukset: N/a

Plussat: The Location was excellent

Miinukset: Breakfast was very poor Waiter Service in the Outdoor seating area - closed at 9pm which is unsatisfactory

Plussat: Like everything about the Taj hotel

Miinukset: Staff were very attentive, we spent our Anniversary there and were truly spoilt

Plussat: Vastaanottoaula ja hotellin siisteys.

Miinukset: Kohdallemme sattunut vastaanottovirkailija ei toivottanut meitä lainkaan tervetulleeksi! Lisäksi palvelu kesti kauan ja meille annettiin epäviihtyisä ja ankea huone ilman kunnon ikkunaa ja joka sattui olemaan myös varattu, ja huoneessa oli toisen asiakkaan tavaroita! Saimme tilalle huoneen, joka sinänsä oli OK, mutta tunnelma oli jo vähän pilalla, koska olimme varanneet hotellin juhlistaaksemme merkkipäiväämme. Olin aiemmin ennen saapumista pyytänyt myös toimittamaan etukäteen kukkia huoneeseen, mutta tätä koskeva vastaus tuli minulle vasta liian myöhään seuraavana päivänä. Hotelli voisi kiinnittää enemmän huomiota kestävään kehitykseen ja ympäristöasioihin. Pyyhkeitä ei olisi tarvinnut vaihtaa joka päivä ellei erikseen pyydetä. Lisäksi joka kerta kun olimme lähteneet muutamaksi tunniksi pois huoneesta ja sammuttaneet kaikki valot ja TV:n pois päältä, oli palatessamme siivoojan käynnin jäljiltä huoneen ja kylpyhuoneen kaikki valot päällä ja hotellin mainosfilmi televisiossa pyörimässä! Tämä oli häiritsevää ja ihan turhaa energian tuhlaamista!

Plussat: The variety of breakfast and excellent location.

Miinukset: Nothing to mention.

Plussat: Loved the breakfast and particularly the customer service by all the staff in the hotel.

Miinukset: The happy hour in The Hampton bar should be available to all patrons whether in The Hampton Bar or outside in The Courtyard. Seems silly to have to go inside to purchase drinks inside and then go outside to enjoy the lovely weather.

Plussat: The splendour of the building was beautiful

Miinukset: Quite expensive but worth for a special occasion

Plussat: I like the old architecture of the building . Location of the hotel. Clean room

Miinukset: To start of with, we didnt receive adequate hot water for our shower which we so badly wanted after a long journey, Not only was the water hot enough but it also lacked adequate pressure. The toilet seat flush took to long to replenish water and also didnt have enough outflow of water. The telephone stopped working after some time due to which we had to step out of our room every time we needed something. They took one entire day to repair the telephone. The fridge and the room temperature controller were not working properly. The door of the room could not be locked from the inside due to which we were worried about our safety. The quality and variety of food served is very poor in my opinion. The breakfast was not continental. Very very less variety with more or less the same things being served everyday. More that half fourth of the things that were kept were heated - frozen stuff / preserved stuff/ ready to cook packets. We had to wait in the queue for getting a place to have breakfast for almost 20 mins To sum up , the service was not up to the mark of other five star hotels that we very often stay in. We are a member of Taj inner circle group and a regular guest at Taj hotels. This particular Taj hotel is nowhere even close to the ones that we have stayed in the past.

Plussat: Special mention for sunaina the duty manager. I fell very sick and she was kind enough to upgrade me to a better and bigger room without any additional charge. Also the staff was very concerned about my health through out.