Lontoo hotellit lähellä Berkeley Square

Plussat: The whole experience, from arriving to leaving was fabulous. The staff were curtious and polite, they could not do enough for us, even down to the doorman, who, because the roads were closed, walked with us, hundreds of yards, just to find us a taxi. WOW, I would definately stay here again.

Miinukset: Nothing, the place was fabulous.

Plussat: Beds were comfy

Miinukset: Staff are crazy. The waiter said it was a lovely day outside not too hot not too cold while it was literally raining outside. I asked him again are you sure it’s not raining as I looked out my hotel room and he said no it’s not raining. Another woman asked me to remove my $1000 louboutin black smart casual shoes as they weren’t up to their dress code for the rivoli bar (even though smart casual is what their website states)and instead was given a cheap pair of fake leather dress shoes. When I went in the bar their were two kids with white sneakers and an Asian gentleman with Toms style sneakers and another man wearing boat shoes with no socks on.

Plussat: Everything !!

Miinukset: Nothing !!

Plussat: The room was beautiful & very large. The added extras at turn down were amazing. High tea was fabulous. The whole building is beautiful. Location can’t be beat!

Plussat: The dining room is beautiful and the staff so kind, nothing is too much and always happy to help. As it was my husband’s birthday, they gave us a tasty cake in our room.

Miinukset: My husband would have liked his plate with the full English breakfast to be hot. And it would have been nice to have a separate shower cabinet as it is difficult for older people to climb into the bath.

Plussat: Great location, wonderful ambiance

Miinukset: We were advised we would only be given a table in the bar for one hour, this changed when they realised we were house guests, made us feel unwelcome. No staff available to assist with luggage on our arrival.

Plussat: Both breakfast and location were excellent.

Miinukset: The bad attitude of our sommelier at dinner.He was completely indifferent and needs a refresher course of what his duties entail which is a little more than dropping the wine list on the table and disappearing.

Plussat: Everything was first class

Plussat: Rooms were gorgeous, our rooms as well as the tea room and the restaurant, where the food was fabulous (the Beef Wellington was the best meal I’d ever had). Proximity to Buckingham Palace was a perk and the complimentary room upgrade was much appreciated.

Miinukset: We aren’t the most well-off family so we (my mother and 3 teenage sisters) were very excited to experience the luxury of the Ritz for a couple days. Unfortunately, I don’t think the staff was impressed with our GAP jeans and floral tops. First, we received horrible service at the Ritz Restaurant; staff took half an hour to bring us more water and would fail to bring us items (bread, butter, etc) after we asked for them. Second, we were frequently accosted by hotel staff when coming back from the city to our rooms. Walking down a single hall we’d have multiple people ask if we were in fact staying at the Ritz AND THEN they’d actually want to know our room number and see our keys as proof. We weren’t dressed in Gucci but we looked perfectly presentable and it did not make us feel welcome at all. At tea (and dinner) where other guests just put their room number and signed for the meal (to pay later) we were asked to pay immediately after.

Plussat: Kaiken kaikkiaan loistava palvelu kauttaaltaan, huomiointi ja "ystävällisyys".

Plussat: Breakfast Room Service (as restaurant was not open before I had to leave).

Miinukset: Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.

Plussat: The staff is unfailingly polite, courteous and efficient. From entry to exit there never was a lapse in exceptional service and comfort.

Miinukset: I loved it all. All the nuances of comfort have been anticipated. Efficiency is unequalled.

Plussat: lovely room bathroom fantastic , bed very comfortable, staff very helpful and extremely courteous.

Miinukset: room 304 noisy fridge took us ages to get to sleep

Plussat: location and food is the best

Miinukset: Answer time to several enquires i made. i was asking the Hotel about two main things: 1. Payment through booking with my Credit Card as i was at Luxor Las Vegas.... they never helped me 2. My mother in Law was ill in Madrid and my daugther must went to a College in London and i must go to LUXOR LAS VEGAS... so i had a reservation for 3 people and only my wife stayed at the hotel.... i was asking several times before my wife arrive to reduce my reservation and the HOTEL did not answer to me.... ZERO CUSTOMER HELP

Plussat: Location

Miinukset: At £513 per night for a club room and the cramped breakfast space this is really not good value for money. I guess it is more suited to bull buy tours who seemed to consume the hotel than a business traveler.

Plussat: every thing service+ location+ cleanse+ hospitality+ executive lounge+ size of the suite

Miinukset: nothing

Plussat: the staff were very kind and helpful. Otherwise the staff were very helpful and accomodating.

Miinukset: I did have a problem with a staff member paying for my accomodation with my credit card although I asked a number of times if I could pay with another card. That created a problem at the end of my stay and took over an hour to rectify with the manager who was exceptionally kind. I really appreciated the way the manager dealt with the situation as I and my daughter in law were both stressed about the charge, which was re-instated.

Plussat: concierge was very helpful and professional.

Plussat: Staff more than happy to help rooms cleaned daily great location totally wonderful

Plussat: Staff excellent very kind re directions etc

Miinukset: Sorry about this one but did you know that the general men’s toilets do not have any toilet brushes !!!!

Plussat: It was what I would have expected from this grade of hotel but overpriced and delivered nothing more which at the pricing point I would expect

Plussat: Everything and everyone was excellent. Room service as well.

Miinukset: Offerings of pastries were not great.

Plussat: The location of the property is too good

Miinukset: The property cannot be compared to a Conrad !! I have stayed in much better Conrad properties.

Plussat: We booked last second when we discovered that our 5 star boutique hotel was extremely dated and worn out. (Horrible) the Conrad is everything we had hoped for, beautiful modern rooms with plenty of space. Decor was perfect, bed and linens were fanta

Miinukset: Theft! a watch was stolen from our room.

Plussat: Everything

Plussat: Everything

Miinukset: Nothing

Plussat: We were attending a concert in Hyde Park so the Grosvenor was perfect location.

Miinukset: We had to leave after 3 nights!!

Miinukset: Bad smell of our room. There was a smell of some sort, maybe like chips. (Room 167)

Plussat: Everything

Plussat: Champagne on the house as celebrating, location great for HydePark

Miinukset: Paid extra for the buffet hot breakfast, but the scrambled egg was stone cold and we were one of the first guests to arrive. Also we brought our own plastic glasses to use in the room and housekeeping cleared them and lost them and when I chased for an update, they apologised but did not offer anything in return.

Plussat: everything

Miinukset: everything

Plussat: The room and bathroom were big and clean.

Miinukset: No fruits are available in the room. I’ve stayed in other 5-star hotels and I can see chocolate and fruits available in the room. Someone from the staff was trying to open the door for room service, although we didn’t order anything, and I had reported the incident to the front desk.

Plussat: Perfect location within walking distance to restaurants, bars, shops. Friendly staff, excellent restaurant on premises.

Plussat: Lovely room/decor Beautiful lounge area, with very friendly staff

Miinukset: Front desk staff didn't know the kitchen closing time for the steakhouse

Miinukset: The staff at the hote are complete morons.

Miinukset: The hold total amount on my credit card while checking in , is in a different bill than the total amount deducted from the same credit card at checking out! so now am struggling to free the hold amount between the hotel and my bank! the hotel says it might take a full month.

Plussat: Location, quiet, comfortable and clean room

Miinukset: Nothing worth mentioning

Plussat: Rooms comfortable

Miinukset: Lifts broken and room cleaning not done on time

Plussat: The location was good. Staff were friendly.

Miinukset: The room was very small. The air con didn’t work which left the room very hot and uncomfortable to sleep in. The water pressure in the shower was very weak. I expected far more for £299 per night. Very disappointed and cannot recommend.

Plussat: Great staff, they upgraded our room, Location is great, middle of new bond street & close to Oxford & regent.

Miinukset: Nothing

Plussat: Great Location,very clean, quite.

Miinukset: Receptionists should be more professionals. My booking was for 2 rooms and I have made a special request that I need them to be next to each other. Upon checking in , one of the room was not ready and I was told that they will upgrade my room so we can get the 2 rooms next to each other. After hours of waiting upgrade did not happen and the rooms were in the same floor but not next to each other. The receptionist came to my room to apologize for the promise not kept. While checking out, I found extra 291 pound when I asked the receptionist,she answered “ it is kind of appreciation to the staff and It is optional if I want to keep or remove” If it is optional, she should’ve asked me before adding this amount to my bill.

Plussat: The room was exquisite as well as being homely.

Miinukset: All was perfect

Plussat: Location.

Miinukset: The sheets were stained and we found at least 5 strands of somebody else's body hair on them. The hotel manager was very rude and did not resolve the issue to our satisfaction.

Plussat: Location was the only good thing about this hotel

Miinukset: Room cramped and barely enough room to open suitcases. We were overcharged (billed more than booking.com agreed amount). No invoice emailed to us with any reason for overcharge

Plussat: Service and location

Plussat: Staff are professional and friendly. All of them

Miinukset: Nothing

Plussat: Property was clean. Staff were friendly and helpful.

Miinukset: The room - bathroom door didn't close properly , no hot water the first night , air conditioning didnt work on one.of the hottest days of the year, no iron in the room and for what you pay the size of the room was shockingly small . We barely had enough space to put our cases into the room . Massively disappointed with this the most . Absolutely will be back to London again as it's a fab city but would not stay at the Mayfair . It's just not good value for money.