Lontoo hotellit lähellä Senate House Library

Plussat: My wife had an exam, which I let the hotel know about. However, Mollie from customer relations put a good luck card in our room, with complimentary cocktails. Only a small touch but above and beyond what I was expecting and was really appreciated.

Plussat: Location Service Decor Espresso martini

Plussat: Gorgeous hotel! Ornate and opulent. Loved the convenience of Burr & Co. coffee shop attached (very good coffee too) and the bar Fitz’s. Awesome craft cocktails and excellent service plus they continually refill your snacks (complimentary Twiglets-Marmite twisted pretzels that are delish). The whole property is stunning. Service was mostly excellent save for one grumpy night time front desk employee and one slightly unfriendly barista. The room was beyond tiny and we had an interior room that faced more of the building...so that part was not my fave but the bed was comfy and luckily we don’t spend much time in the room when we travel. The Russell Square tube is right next door so you can get around very easily! Plus there are great walkable options right by the hotel including the British Library and British museum...Covent Garden is a short walk away too. Overall, loved the hotel and would return!

Miinukset: Tiny rooms. Also, I used the laundry service for two items and both smelled super strong of detergent when they were returned as if they hadn’t been rinsed. One of the items was actually dry cleaned so it was odd that both had the strong smell.

Plussat: Amazing interiors, lovely attention to detail, quality throughout

Miinukset: Being seated at breakfast rather than free to sit where you choose

Miinukset: The accomodation is too small for the amount of people. We had to wait to be able to have a coffee... we had to wait 15 min before we go to the bar in the evening... full they said however there was space. And the next morning again wait to have a table at breakfast

Plussat: The decor and interior is stunning! The fact that the hotel is very close to Russell Sq tube station was very helpful for us. I also liked the view on Russell Sq and found the police sirens at night not disturbing.

Miinukset: I would have expected the buffet at breakfast to be richer and sometimes felt sorry for the waiters, they seemed very busy. If should travel with my youngest kid again, I think I would choose a family friendly hotel to have more kids‘ choices in the buffet, bananas or nutella would have been helpful for instance.

Plussat: The whole hotel is beautiful and interesting, like something out of Upstairs, Downstairs. Our room was especially lovely, with a canopy bed, marble bathroom and all the amenities.

Miinukset: The cost of eating or drinking in the hotel was unbelievably high. We ate breakfast there one day but quickly learned that a Manger, nearby, had better food for much less money.

Plussat: Staff was very welcome, comfy bed, good breakfast choice.

Plussat: Beautiful common areas, very friendly staff. Rooms well appointed

Miinukset: Good lord the bathroom is SMALL. Was fine for day one, but by day 5 it was driving me bonkers. The door literally hit the toilet the space was so tight. No room for anything and was quite an acrobatic act trying to use that and the shower. Also, room wasn't as clean as it should have been. Slippers had a red stain on them (are they reused?). Same with the paper drink coaster + tea kettle. Clearly used recently, which was concerning. If they missed those simple things, what else is bad?

Plussat: Beautiful and grand foyer, palm court, bars and building. Recent renovation looks fantastic. Thoughtful extras in huge room. Friendly staff. Very happy to have chosen to stay there and would return or recommend anytime.

Plussat: Everything, this hotel was probably my favorite of any hotels I have ever stayed in.

Miinukset: No, the hotel was incredible.

Plussat: The lounge and bar

Miinukset: I was not informed about the work of reconstruction. The noise of the construction and workers ruined parts of my stay as I wasn’t able to sleep due to the sounds

Plussat: The staff was great and very helpful. The location was amazing, and the restaurant/lobby area was the perfect place to work and hangout when not at meetings/out exploring.

Miinukset: The room was quite small - the glass in the shower didn't go out far enough so the whole floor would get wet, but otherwise great room and the rest of the facilities were wonderful.

Plussat: Lively vibe in the bar/reception area, good music and when went to bed room was nice and quiet. Nice modern clean room. Breakfast available in the restaurant was very tasty and plentiful.

Plussat: Everything!!!! such a cool hotel!!!

Miinukset: The room was small. but so nice!!!

Plussat: I mentioned it was our anniversary when booking and the staff left balloons and chocolates in the room for our arrival. Room decor was very cool

Plussat: Staff quality and overall hotel design and feel

Miinukset: Nothing!

Plussat: Comfortable , clean , friendly staff

Miinukset: This is a special note i want yo share . I had a filght from Stansted airport as this was my first time from that airport i asked the reception for the alternatives and avrg costs then as i was told taxi will take apprx 60-80 pounds , i chose . It was 130 pound

Plussat: The hotel was very clean, modern and had a ton of style. The staff was very friendly and they even left us a little surprise in the room for our honeymoon celebration. We especially loved the lobby and restaurant/bar. It was busy from breakfast to dinner but not too busy, just enough to give the hotel a good vibe. Breakfast was delicious!

Miinukset: The rooms were a bit small but we were aware prior to booking. We didn’t spend much time in the hotel room so the size didn’t bother us. The beds were also very comfortable so that helped!

Plussat: Radio came on when we entered the room. Lovely decor. Superb location. Warm welcome.

Miinukset: Minor point - a stand for a suitcase would have been useful.

Plussat: It has such a chilled out cool vibe as soon as you walk in. Iris was at the desk and she was so helpful and so professional, really went over and above to help us. Food amazing, bedroom so cosy, shower amazing, lovely getting breakfast and lovely to have a cup of tea in our room in the morning.location amazing so safe, just a really cool place, we’ll be back again and will recommend to everyone we know

Miinukset: Nothing it’s amazing

Plussat: the linen

Miinukset: the confirmationa fee

Plussat: Very good staff in all departments. Room very modern. Lighting a little dim throughout for our taste.

Miinukset: Lighting.

Plussat: Everything

Plussat: Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!

Plussat: Very good location very close to the centre yet far enough, that you are in a quiet area.

Miinukset: Could have been a bit warmer.

Plussat: Location is fantastic as we were able to walk to everything we wanted to Staff were great as always as have stayed before The bar has a great atmosphere We love the Sanderson

Miinukset: There was nothing we didn’t like

Plussat: I came to the Sanderson to celebrate my boyfriends birthday and the place truly exceeded our expectations. Was greeted by a very friendly lady called Anastasia at the front desk who upgraded our room which was amazing ! The hotel left a lovely birthday message and cake in the room for us aswell. My favourite thing about the hotel is the decor and the lovely staff . Will definitely be coming again !

Plussat: The hotel was facilities and appearance were good

Miinukset: The room we had was near the lift and above the entrance. We could hear a car revving outside after midnight and then people arguing as they came out of the lift around 2.00am. As a result we had interrupted sleep

Plussat: Staff and food.

Miinukset: A couple of items needed in our room. Soap tray in shower, better handle on shower door.

Plussat: I always come back here for the staff and service.

Miinukset: I think the room service food could be a bit better.

Plussat: The hotel was beautiful, staff very welcoming and loved the fact that hotel guests had a separate bar available for them! I was unwell with food poisoning on the day of check out and the hotel was very accommodating and allowed a later check out free of charge.

Miinukset: The room lighting wasn’t particularly good and wasn’t helped by the fact that the window blinds were broken!

Plussat: Huoneemme oli siisti ja sopivan kokoinen. Hotellin sijainti oli erinomainen. Aamiainen on monipuolinen ja hyvä. Henkilökunta ystävällistä. Asiat järjestyivät nopeasti ja saimme huoneen käyttöömme heti, vaikka olimme etuajassa.

Miinukset: Emme saaneet varaamaamme huonetta (erilliset vuoteet), mutta saimme kuitenkin heti huoneen, joka oli tilavampi ja johon järjestyi erillinen lisävuode. Aamiainen oli kallis verrattuna lähistöllä olevaan tarjontaan. Menimme vahingossa ensin kadun toisella puolella olevaan hotelliin, josta meidät kyllä ystävällisesti ohjattiin oikeaan paikkaan.

Plussat: Perfect location, nice staff, modern hotel and great brekfast. And best coffee I ever had in London ;-) Täydellinen sijainniltaan, ystävällinen henkilökunta, modernin tyylikäs hotelli ja loistava aamiainen. Ja hyvä kahvi!

Miinukset: --

Plussat: friendly welcome and attentive staff, location was ideal for our stay as was close to all places that were visited, breakfast was just perfect with a variety of meals on offer. Room was small but comfortable with all needs catered for.

Miinukset: There wasn't anything that we didn't like.

Plussat: The bed was comfy

Miinukset: Restaurant staff at breakfast very disorganised and one on in particular was very rude Bathroom could have been cleaner The bedroom looked out on to fans / generators so very noisy when windows open and very unsightly

Plussat: The location was really handy for the Tube to get around London.

Miinukset: Room looked nothing like the pictures when booking. Room was very small however looked spacious on the images and this was not the case. Air conditioning in the room didn’t work and the ice machine next to the lift wasn’t working when needed. As it was my partners birthday I asked for a bottle of wine to be in the room on arrival however this was not done and was upsetting. Although this was corrected when I spoke to a member of staff although a little to late by then. On out second morning (Tuesday 01st October) we were woken by banging in the hall way and to a really strong smell of paint. When we looked work men were painting in the corridor so a nice relaxing lie in this was not and we couldn’t wait to get home. Overall very disappointed and upset out special trip was not what we wanted to to be as a result.

Plussat: The breakfast was fair. Main dishes could have been changed on a daily basis to offer more variety.

Plussat: Location, comfy bed, breakfast (when we got it) was tasty, customer experience manager handled our issues well.

Miinukset: Pre-checked in on line but didn’t get promised message to say room was ready. Went to check in but someone else was allocated the room I’d chosen when checking in on-line. Receptionist claimed I’d not completed online check in properly - until I showed him the confirmation e-mail! Nespresso machine in bedroom not working. Shower was scalding hot wherever we set the tap. Had a 9am knock on door from housekeeping on Sunday morning! Lots of issues with breakfast - no veggie option, asked for white toast received 50/50 (waste of bread), milk jug on our table had not been cleared from previous guest and had a dribble left in it - had to ask for more, no plates - had to ask for one, no egg - had to ask for some, the guest next us twice asked for toast but still didn’t have it when we left. Apart from all of the other breakfast issues the worst thing was the individual sugar lumps wrapped in plastic - really??? If you do nothing else, please change this.

Plussat: The breakfast was fine, the staff accommodating to my wife who is a Celiac. But overall the service was uneven.

Miinukset: My order was incorrect a couple of times.

Plussat: The area

Miinukset: Nothing

Plussat: Convenient location

Miinukset: Price was a little high for the room

Plussat: The cleanliness and location to the West End

Miinukset: We paid a lot for a standard room. However, it was less than standard. The open 'wardrobe' and drawers to keep our clothes were in the bathroom. So whenever you had a shower, the clothes would get steamed. Not in a good way. There wasn't an extractor in the bathroom either, or air freshenerJust not a good thing to be storing clothes in a bathroom! The bed had a chunky wooden frame which I kept banging my legs on, and as the room wasn't very big, walked into the corner of it, banging my shins more than once. I didn't sleep very well the first night due to music from a nearby bar, which to be fair ended before midnight, but the traffic noise went on all night. I text the virtual assistant the next morning to ask if there was a room available not overlooking the road. I have a health condition and lack of sleep makes me unwell. I was informed it would be looked into and someone would get back to me with options. No-one did. I bought some ear plugs for our second night, but thankfully didn't need them. I reported a large puddle on the bathroom floor due to the shower screen seal not doing its job. A lady from housekeeping came to look, didn't mop the puddle but said she'd send maintenance. When we returned back to our room after breakfast, the puddle had spread along the floor to the basin. We had to stand away from the basin and lean over to clean our teeth to avoid standing in the considerable puddle, not to mention having to do the same when using the toilet! I text the virtual assistant again to ask if the puddle could be mopped up. I got a reply that it would be cleaned after maintenance had fixed the shower screen. Not good at all, considering either one of us could have gone flying on the very wet tiled floor. By the time we got back later in the day, the shower screen had been fixed, thankfully.

Plussat: Beautiful hotel, clean, great Location

Miinukset: Nothing

Plussat: The location was great.

Plussat: Lovely choice for breakfast.

Miinukset: I wish we had known about your special offer for evening meal instead of going to one of your recommended restaurants where we had one of the most expensive meals ever!

Plussat: Staff was friendly and very accommodating. We arrived weary and jet legged and hotel employee upgraded our room and got us checked in quickly so we could relax. The concierge service helped us booked a an even Thames cruise.

Miinukset: While the location is very close to Russel Square, there is a large Homeless population. We Saw people doing drugs and sleeping on the street.

Plussat: wonderful staff, very helpful.

Miinukset: Avoid the breakfast, just a standard experience, but especially the coffee you get in self service from the machine. That IS one of the worst coffees I have had to endure so far. why, at a rate of 200 pounds per night, must there be a coffee of such a low grade?

Plussat: Aamiainen ok, sijainti hyvä

Plussat: nothing ,,,tooo expensive with no benefits

Miinukset: I didn't like anything.

Plussat: The location was perfect The staff were very polite and helpful

Miinukset: I was very disappointed to hear how little some of the other guests paid for the same night. There were a few people staying who had been to the same funeral who shared with us how much they paid. I felt for the rooms we had it was very expensive but I needed to book somewhere close to the family funeral for my elderly parents.

Plussat: Near the Russell tube stop

Plussat: Comfy bed extra pillows excellent breakfast helpful staff with storing luggage

Miinukset: Drinks in room could have been better - hot chocolate/biscuits

Plussat: Good location and friendly staff.

Miinukset: Heating and ventilation very environmentally unfriendly. No control over heating, so the only way to lower room temperature was to have air con running 24/7.

Plussat: Excellent professional and courteous staff who were most helpful