Lontoo hotellit lähellä Imperial College London

Plussat: I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.

Plussat: The staff was extremely friendly

Plussat: Staff very good. Felt like a top hotel.

Miinukset: Nothing.

Plussat: Very professional hotel - a very business feel. Staff great, all good.

Miinukset: I don't know why English hotels do stays without breakfast ! Look at how the Irish hotels do it. Adding breakfast at 30 pounds is a real turn off ! No buffet breakfast in the world could cost that to supply? Maybe look at this to be a little different.

Plussat: Location was convenient and staff were really nice.

Miinukset: Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.

Plussat: Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to.

Miinukset: Just like most of the rest of the world, there's too much fast moving traffic everywhere.

Miinukset: I have never written a bad review before mostly because, even if we have had minor complaints, if the staff are nice I try to stay positive. But unfortunately our experience with the staff at this hotel was incredibly upsetting which I think people should be aware of. When had reserved 2 rooms, one for my parents and one for myself and my husband. Due to a family emergency my husband was unable to make it the first night and I was going to have to go home the second night. When checking in the women at the front desk were unwilling to refund the cost for the one room for the second night saying they had a very strict cancellation policy, which, ok, I can understand. But then my parents asked that we be given rooms closer to each other as I would be by myself that night. My parents had paid more for a room on a higher floor, so the staff told us that in order to put us closer together, they would have to move both rooms to a lower floor. However, they required my parents to still pay the cost of the higher room.... so they downgraded them but made them pay the same cost. It got worse from there... as it was late, we asked if there was a place to eat in the hotel and we were told to go the the Thai restaurant upstairs who did not have any room, then we were told to go the the restaurant on the first floor who initially told us that there was no room without a reservation, but then when we looked into the restaurant and saw more than one open table they did seat us. At this point, after having been very polite, my father understandably lost his temper at the manager. When I tried to calm the situation down and tell her that we were just very frustrated that they were not willing to work with us at all on our situation, she said that I should understand that the hotel would loose money if they couldn't sell the room on the higher floor...

Plussat: Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again.

Miinukset: The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc

Plussat: Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable

Plussat: The bed was So comfy didn’t want to get up! The room was also immaculately clean, facilities in the room were great! No noise from Any other rooms! Views we’re lovely of Hyde park! Staff really friendly and we even got an upgraded room, which were so grateful and thankful for!

Miinukset: Loved it All

Miinukset: The pillows. The pillows were too soft. And if you use two, it will be too high. It seems they have changed since the last time i stayed with you. Didn’t contact anyone in relation to it but that’s the only comment i had.

Plussat: Everything from start to finish, impeccable! Lovely entrance and friendly staff - the room was perfect sized for us both and the views from the room were incredible. Couldnt have asked for a better stay!

Plussat: Meal in Windows was fantastic. Staff were so helpful and attentive.

Miinukset: Location

Plussat: I used to stay this hotel before but this time they give me sweet made room so I don’t like it

Miinukset: I like hotel and location

Miinukset: I was assigned a special needs room on assignment. The checkout line was very long so I had to settle later. And mostly, they sent me the wrong bill with someone else's personal information and billing upon checkout.

Plussat: Everything

Miinukset: Nothing

Plussat: the only good thing about this hotel is location and very friendly staff

Miinukset: hotel claims 5 stars, however it can hardly be considered as one. bath room is absolutely old requires deep maintenance. was very cold in the room, the cold air was coming from closed windows (even though we had heating fully switched on). Hotels as Hilton shall provide expected quality, which surely was not the case here. Very used/exchausted hotel.

Plussat: breakfast. front desk was very nice. Room service was excellent. the housekeepers were very nice, but cleaned the minimal.

Miinukset: the room needs to be redone. the paint on the molding is cracking, the furniture is very old, curtains stained.

Plussat: Hotellin sijainti on erinomainen ja mukavaa heinkökunta.

Plussat: I am so very impressed with the staff at this hotel. I received an unbelievable upgrade. Valetiu smadhed it out of the ballpark. 100% chsnce I will be back. Price paid, extraordinary value for money.

Miinukset: Nothing.

Plussat: great restaurants, bars, lounges & clubs in the hotel or connected just outside

Plussat: 5 star hotel and no parking what a joke And porter about as much use as an ashtray on a motorbike Told me to park around corner where there was a car park and it was full

Miinukset: Hotel was fine But will never stay again 5 star hotel and no parking Joke Parked my car at the Dorchester they had no problem parking my car for me and I wasn’t staying there

Plussat: Not a lot

Miinukset: Tired

Plussat: Great location, clean an friendly

Miinukset: Shower could with updating as leaking. An that once security opened room to balcony could nor shut again.

Plussat: Average continental breakfast. Smart,clean & tidy hotel. Asked for a superior (and quiet room) but room was over the underground system.

Miinukset: Room could have been quieter as it was suppose to be a superior room. Also electric razor socket in bathroom did not function. Mentioned it to reception who said it would be attended to but nothing was done !

Plussat: Pidin erityisesti hotellin sijainnista (Hyde Parkin läheisyys) sekä siisteydestä.

Miinukset: Aamiainen olisi saanut olla laadukkaampi - hotellin puitteet ja aamiaisen laatu ja sisältö eivät mielestäni kohdanneet.

Plussat: Good location for our stay as we were lucky enough to have a dry morning to take a stroll in Kensington Gardens , staff very helpful Our room was a good size , good shower, good standard of cleanliness In all good value, thank you

Miinukset: Curtains covered the radiators

Plussat: Huoneet siistejä!

Miinukset: Aamupala oli tarjoiltu erittäin ahtaaseen nurkkaukseen mikä aiheutti ruuhka-aikaan jonotusta ja turhautumista! Muuten aamiainen ok!

Plussat: Lovely Breakfast. Great Location. Friendly Staff

Miinukset: Air Con was not working in room causing high, uncomfortable temperatures. When reported to desk during the night they were unhelpful and there was no offer of a room change, only a fan. The fan was very loud which made it impossible to sleep during the night. When asked how to complain the next day the reception did not have a procedure in place. They simply passed a business card. I have emailed the complaint and four days have passed since and still no acknowledgement or response

Plussat: The room was nice. It was spacious and comfortable, with everything we needed. There was even a TV in the bath.

Plussat: nothing

Miinukset: being mugged on the steps of the hotel and relieved of my watch

Miinukset: Small bathroom

Plussat: Huoneeseen ei kuulunut liikenteen ääniä

Miinukset: Adapterit loppu kun tultiin klo 18.00'hotelliiin. Piti käydä itse ostamassa että sai puhelimen lataukseen.

Miinukset: Towels dirty room dirty pics to back this up by management

Plussat: Convenient for Oxford Street, Hyde Park etc Room was clean Room was quiet

Miinukset: Room was very small Bathroom even smaller Shower door would not stayed closed Tap water was very hot almost scolding We thougtht when it stated breakfast included it would be English not continantal so could be made clearer

Plussat: Very friendly staff and excellent breakfast. Location is perfect and we are return customers. Birthday treat was a lovely surprise

Miinukset: Bed was way too small for two people

Miinukset: Worst hotel room we've ever stayed in. The ceilings were only about 1m90 high, very claustrophobic! Bathroom (if you can call it that) was 1 square meter big... The bed was only about 1m40 wide! And they even told us it was a king size! I'm not going into further detail, because the whole experience was just awful!

Plussat: Excellent hospitality, great food and really close to Marble Arch, Hyde Park, Oxford Street & Edgware Road.

Miinukset: The single lift, and smallish bathroom.

Plussat: The location was right next to oxford street, bed was comfortable, friendly staff

Miinukset: Nothing really, the only thing that some people might not like is that I stayed on the forth floor and the room seeling was quite low, low that I could easly touch it with my hands Plus the bathroom door was quite small so for big people it might be a problem

Plussat: The Most Friendly Staff Ever . Small but very comfortable rooms , With lots of extras for the Traveller . Superb Restaurant with Top Class Waiters .

Plussat: The location was perfect for me. The staff couldn't have been more helpful and friendly couldn't ask for more. The room was clean and tidy.

Miinukset: I was in the least expensive room but the bathroom was cramped.

Plussat: Aamiainen oli tosi hyvä, tosin ei niin kattava kuin isommissa hotelleissa. Sijainti hyvä, noin puolen tunnin kävelymatkan/15-20 min taksimatkan päässä paljon kiinnostavaa nähtävää. Rauhallista.

Miinukset: Hotellihuone maksettiin sisään kirjautumisen yhteydessä. Lähtöpäivänä hotelli halusi lisää maksua huoneesta, koska olivat mielestään laskuttaneet väärin sis.kirjautumispäivänä. Huoneeseen kuului 15 puntaa/pvä käytettäväksi hotellin ravintolassa/baarissa, mikä meille kerrottiin sis.kirjautuessamme. Kuitenkin meitä yritettiin rahastaa siitäkin + ylimääräistä (palvelumaksu erikseen sen lisäksi, että se oli jo laskettu mukaan baarin kuhunkin laskuun), kun kirjauduimme ulos. Ei kovin hyvää palvelua! Olimme varanneet perhehuoneen; huoneemme oli päivitetty minisviittiin, joka oli todella ahdas, kun sohva oli levitetty vuoteeksi lapselle. Lisäksi näkymä oli viereisen talon katolle. Ei siis todellakaan mikään näköalahuone. Hotellissa oli vain yksi hissi, joka oli lähtöpäivänämme rikki. Matkalaukkujen rahtaaminen kapeassa porraskäytävässä oli työlästä.

Plussat: Aamiainen oli hyvä ja varsin monipuolinen. Sijainti oli erityisen hyvä.

Miinukset: Huone oli kylmä todella. Ensimmäistä meille tarjottua huonetta saimme vaihtaa ja meille ystävällisesti esiteltiin kaksi huonetta, joista saimme valita. Ollakseen neljän tähden hotelli, jossa hinta/yö on varsin korkea, huoneen näkymä ( sijainti hyvin alhaalla ja näkymä ikkunasta erittäin lähellä olevaan valkoiseen kiviseinään. Saimme toisen, paremman huoneen. Se oli muuten hyvä, mutta varsin kylmä. Korjauksen jälkeen viihdyimme varsin hyvin.

Plussat: The cleanness and the staff

Miinukset: The room I booked from booking site was not good on reality but the staff has changed it immediately without any extra charge

Plussat: Excellent location for shopping.

Miinukset: We were given. Very small room for a couple.

Plussat: The location is perfect. Very friendly staff especially Carlos (Kaser)

Miinukset: Rooms too small

Plussat: Amazing place to stay if you are to stay for Oxford street shopping , it is located in a close proximity and the best to choose from .

Miinukset: the room size is very small and you cant keep more than 2 luggage boxes , but cant help it .