Lontoo hotellit lähellä Palace Theatre

Plussat: Great staff. Superb location. Room upgrade. Cosy bar. Staff turnover appears low, nice to see some of the same faces. Afternoon tea reliable. Tea was always hot.

Miinukset: On line check in sketchy. A/c noisy Tea bags missing in room Turn down service was intermittent

Plussat: The location was perfect - central to tons to see and do in London. I was nervous about noise from the street, but didn't have any major problems. The staff is friendly and courteous, everything was clean and modern, and their restaurant and bar were good. I was skeptical when booking the hotel online because of the decor (pink and green crushed velvet, really?!) but the questionable interior design didn't take much away from the fact that the hotel was clean and modern. I did end up upgrading to a king deluxe as I was worried about the size, so that helped (and the bathroom was spacious and beautiful).

Miinukset: If you can get past the very ugly decor and an overpowering cologne-like smell that they pump into the lobby, this is a fabulous hotel.

Plussat: Loved the location. Room was small but very comfortable. Staff were helpful and friendly

Miinukset: Quire pricey but then it is London

Plussat: The location of this hotel is great. We were able to walk to so many sites from the hotel. We also liked that there were two Underground stations nearby. That made it convenient getting to and from the airport without taking a car service. The room was nice, and the staff at the front desk was very friendly. We also like the option to include breakfast with our stay.

Miinukset: The housekeeping each day was just okay. Some days they didn't give us more than one wash cloth (there were two of us) and other days they left the windows open in our room. We were also disappointed with the breakfast each day. We would've like the buffet to include a few more options for the price. On the mornings that we ordered breakfast from the kitchen, it was often slow and the service was not that great. Other than those minor things, we enjoyed our stay at the Radisson Blu Edwardian Mercer Street.

Plussat: Service and the personal very nice food very good Aurel & Tabita Musca

Miinukset: Will be nice that in price of the hotel to be include free breakfast

Plussat: I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.

Plussat: This hotel is in the best location for theater, restaurants, shopping and art. We were two couples and had the best time.

Miinukset: Everything was perfect

Plussat: Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back!

Miinukset: Currently remodeling. Shower leaked ....

Plussat: Excellent service, cute rooms (small, but as expected), wonderful marble bath. Turn down service includes chocolates! In a convenient area, not far from the Tube.

Plussat: Stayed 7 nights and really enjoyed the hotel. Room was very nice. Bed very comfortable. The staff are very professional and helpful. Concierge desk was very good helping out with any questions. Loved location near British museum and nice area close to Oxford St. and Soho. Very close to hop off on buses for getting around to tourist sites.

Miinukset: Nothing.

Plussat: Affordable luxury in London.. great location and ambiance..

Plussat: The hotel exceeded our expectations. It was beautiful, clean and stylish, it even had fragrance oils in every corner so it smelled like heaven. The double bed room was relatively small but has everything one might need. Bathroom was big, beautiful and luxurious with boutique soup collection. The housekeeping was exceptional, the room was cleaned twice a day and little treats like chocolate was left for us once a day. Loved it!

Plussat: Service, location, history and character

Miinukset: Small 'standard' rooms, only just large enough for a couple with minimal luggage.

Plussat: Comfortable bed, large bathtub (with shower attachment), quiet, good temperature control, good location, friendly staff.

Miinukset: The room was pretty small, but it was adequate. Even at the discounted Kayak price, it was expensive, but the value for money was still high.

Plussat: The room and facilties were large for a London hotel at that room rate. The bed was comfortable and we enjoyed the robes that were provided

Miinukset: The construction noise was very disruptive and precluded us from getting a good nights rest. The room was poorly designed with large furniture and made it difficult to move around the room comfortably.

Plussat: We Loved Everything about the Radisson! You can not go wrong, the rooms are gigantic and with real king beds you get the most comfortable night sleep while in London out of anywhere! From the minute you walk in the door, the customer service is absolutely impeccable, they actually care about you, learn about you, remember you and it is so nice to feel that, especially after 12 hours of travelling across 8 time zones to get there. I give this Radisson 5 Stars and Highly Recommend to anyone searching! Cheers, to all the Staff, Liva, Annaise, and Anna for being super friendly! ~ Sammy Tovar

Plussat: The way I was welcomed and treated by the staff was superb.

Miinukset: The breakfast wasn't particularly tasty (a bit cheap) and coffee was watery.

Plussat: The staff was wonderful.

Miinukset: The room was small and was located on the 1st floor - bad view.

Plussat: Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!

Miinukset: Over charger $2k with a forced apology

Plussat: The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

Miinukset: I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.