Lontoo hotellit lähellä Wallace Collection

Plussat: Spectacular in every way

Miinukset: Not being able to stay longer

Plussat: Great location, very grand, good staff

Miinukset: Pricey and a little dated

Plussat: despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch.

Miinukset: gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.

Plussat: Sängyt aivan ihania.

Miinukset: WC tilasta löytyi naulasta hius donitsi, joka oli aivan hiuksia täynnä. Ällöttävää.

Plussat: very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit.

Miinukset: not much..

Plussat: What's not to like! Everything was outstanding!

Miinukset: The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!

Plussat: We liked the hotel itself - it is very beautiful - inside and outside. The staff was very nice and helpful, the room was spacious, beautiful and clean, the location is great. We appreciated everything about our stay and had really nice time there.

Plussat: The room and amenities were outstanding in terms of quality. The location is a beautiful historic building right on Russell Square and a very short distance to the tube station.

Miinukset: The shower was the best I have had in any hotel anywhere but it did overflow into the bathroom a bit until I figured out how to minimize the flow.

Plussat: I like the renovation of the hotel and the design and staff are very friendly.

Miinukset: The breakfast wasn’t great, for the price they charged (on top of the room), I would expect more and better. The bathroom was great, but the shower is not hot enough, seems there is a temperature restriction. Apart from that, everything is amazing!

Plussat: Loistava sijainti. Kaunis interiööri. Tilava huone. Hyvä sänky.

Miinukset: Aamiainen (a la carte) lievä pettymys.

Plussat: Location is excellent, just round the corner from the tube. Staff extremely helpful and friendly.

Plussat: The whole hotel is beautiful and interesting, like something out of Upstairs, Downstairs. Our room was especially lovely, with a canopy bed, marble bathroom and all the amenities.

Miinukset: The cost of eating or drinking in the hotel was unbelievably high. We ate breakfast there one day but quickly learned that a Manger, nearby, had better food for much less money.

Plussat: The staff were very friendly and helpful

Miinukset: The room was a little cold

Plussat: Hyvä sijainti, mukavat huoneet ja palvelu

Plussat: This is a lovely hotel. It’s architecture and decor is wonderful and all of the staff are smiling, courteous and helpful.

Miinukset: A little too expensive!

Plussat: The building and refurbishment is fantastic, lovely fixtures and the bar was great

Miinukset: The restaurant was very disappointing. The launch chef is no longer there and the current menu is under-whelming to say the least. We were the only diners on a Saturday night from 6.45-8 and then the staff started prepping for breakfast which was not what you expect, especially from a hotel of this quality

Plussat: Everything, this hotel was probably my favorite of any hotels I have ever stayed in.

Miinukset: No, the hotel was incredible.

Miinukset: No cell phone reception in room. Irritating and irritating pipe music which was very loud in the lobby and surrounding areas.

Plussat: The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge.

Miinukset: The room was a bit noísy (I lived on the second floor).

Plussat: The size of the Junior suite was wonderful!

Miinukset: The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.

Plussat: the three consierge gentlemen we spoke to were very helpful

Miinukset: Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.

Plussat: big bathroom and unique decoration of the room.

Miinukset: there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.

Plussat: Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room.

Miinukset: Delay in breakfast - although once we got fed it was great.

Plussat: Sijainti erinomainen!

Miinukset: Saamamme huone etc. eivät vastanneet tilaamaani!

Plussat: Sijainti oli hyvä, metroasema on aivan hotellin vieressä

Miinukset: Vanha rakennus, huoneessa oli kylmä ja ikkunat eivät eristäneet kadulta tulevaa melua lainkaan. Aamiaishuone oli kuin sauna, joten aamiaisen "nauttiminen" oli todella epämiellyttävää. Henkilökunta vastaaotossa oli keskimäärin epäystävällistä ja hieman ammattitaidotontakin.

Plussat: kohtalaisen erinomainen, tilavat huoneet

Plussat: Hotellin aamiainen oli mahtava ja henkilökunta erittäin ystävällistä. Hotelli on valtavan kokoinen, mutta silti sai olla ihan rauhassa. Salissa järjestettävät juhlat kuuluivat hyvin huoneeseen, mutta ne hiljenivät 23-24 mennessä.

Miinukset: Henkilökohtaisesti valitsisin ehkä seuraavan kerran vähän vähemmän hienon hotellin.

Plussat: Sijainti oli loistava, ja lisäksi liikenneyhteydet hotellilta erinomaiset.

Miinukset: Hotellihuone oli kahdessa tasossa niin, että kylpyhuone oli eri kerroksessa kuin makuuhuone. Hyvin epäkäytännöllistä.

Plussat: The food was excellent, the staff most helpfull.

Miinukset: The first room offered was very very poor ,we had to pay extra to get an half decent room

Plussat: simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.

Plussat: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.

Miinukset: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..

Plussat: beautiful rooms and public spaces

Plussat: Location and room, very good decor,

Miinukset: made to pay extra £50 on arrival? and still not received it back 5 days later

Plussat: Everything was great, from room, to staff to location, we were visiting the theatre and it was in perfect walking distance.

Plussat: Great location. Room bright and comfortable. Staff very helpful and happy

Plussat: In the center of the London. Friendly staff.

Miinukset: Noisy and uncomfortable bathroom facilities. Thin door, very good audibility. Strange window blinds without regulation.

Plussat: Vikki in the restaurant was ace !

Plussat: Staff were great! Excellent location, only a few minute walk from major sites. The lobby and room scent were delightful! The decoration was modern and tasteful. Turn-down service was nice.

Miinukset: Room was small.

Plussat: The view was great and the bed was comfortable. Staff were pleasant

Miinukset: No water in the room, bathroom door (can’t shut it quietly it’s a faff) and room was very small.

Miinukset: A beautiful hotel with great staff

Plussat: Location and breakfast

Miinukset: I would say there is a difference between it and the Shangri-La. I think it's a nice 4 star hotel. I am not sure it belongs in group with 5 star hotels.

Plussat: Was able to check in earlier

Miinukset: No bathrobe which was promised, no body lotion, no slippers, no complimentary water. I mentioned about the water during check-out, they promised not to charge me for mini-bar, but then still charged - not very nice. And complimentary water is the standard for their rooms at check-in. Very disappointing

Plussat: Loistava sijainti

Plussat: Baari on hyvä. Liput saa aina mihin tapahtumaan vaan.Sijainti on erinomainen ja ruokapaikat hyvät lähellä.

Plussat: The staff were A1 and very helpful and the manager Jose was very proffesional

Miinukset: Maybe a little too dark in the lift and l could not see the buttons to push

Plussat: A very modern hotel in a fantastic central location. The room was small but spotlessly clean and very comfortable.

Miinukset: No coffee/tea making facilities in the room. Refused entry to the Light Bar because we hadn't booked - since when did you have to book to have a drink in a bar? This also meant we couldn't actually use the vouchers for the complimentary cocktails!

Plussat: A different experience. The staff greeted me by my first name which I like a lot. Interior design is cool, I loved candles in the bathroom.

Miinukset: Couldn't log on to the Internet with my iPad although I was charged the Internet service - which was advertised as free upon booking :-(

Plussat: Design, city center location and friendly professional staff

Miinukset: Internet connection ( slow ), airco on rooms did not work well

Plussat: Good location, friendly staff, stylish rooms

Plussat: the restaurant concept, staff and service.

Miinukset: breakfast - not clear information about the prices and poor value for money regarding breakfast. the films in the elevator - freeky.

Miinukset: Unable to open windows and air conditioning is noisy and suffocating.

Plussat: Location, Design hotel

Miinukset: Food is always getting less and less ( before there was steak, there was asian boxes ... ).

Plussat: Location

Miinukset: Limited facilities (e.g. small TV), expensive

Plussat: 24 hour room service inc. food

Miinukset: Some of the furtiture seemed abit cheap for a 5 star hotel - such at tv unit

Plussat: Hospitality was fantastic! Staff could not have been more accommodating!

Plussat: The service from staff was excellent, very friendly and small little touches to enhance your stay. Breakfast was amazing, in a beautiful room. The location is perfect for exploring central London, so near Buckingham Palace.

Miinukset: The room although beautifully decorated was quite small, although the bathroom was large.

Plussat: I would have liked it very much but the fact that you have sent me a questionnaire when we spent the last week cancelling the trip goes to show how attentive your system is!!

Miinukset: We didn't get there

Plussat: Great location

Miinukset: £18 for a vodka and coke and £9 per pint. What’s more all bills have a 12.5% discretionary service charge which isn’t brought to your attention. Bar staff also have poor English and are unhelpful and rude.

Plussat: Ovimiehestä

Miinukset: Kylpytuotteista

Miinukset: An extremely hard bed which was not at all comfortable. The hotel fittings and general look is very tired and dated.

Plussat: location was great

Miinukset: the room was tiny & the shower had to movable headshower

Plussat: The staff were friendly and very helpful.

Plussat: old charm

Plussat: Breakfast was good. Downstairs was nice.

Miinukset: The rooms were old and not well maintained. The shower flooded the bathroom. Rooms were small.

Plussat: helpfulness and friendliness upon reception

Miinukset: door of room needs caulking to reduce noise from hall

Plussat: The staff were excellent

Miinukset: No pool/jacuzzi facilitiesbathroom a tad small considering deluxe upgrade taken

Plussat: Excellent location, superb room and staff were exceptionally polite and accomodating. In fact the staff really stood out among a lot of hotels I have been at. Breakfast was also great.

Miinukset: The Guiness tap was out at the bar.

Plussat: A quality hotel with good restaurant and bar, good service and close to convenient transport links (train/underground/taxi)

Miinukset: On this occasion our room, although well presented, was very small with an undersized double bed. Supposedly a quiet room, there was noise from the air-conditioning plant outside.

Plussat: great effiicient and genial staff

Miinukset: nothing

Plussat: Asiallinen ja ystävällinen henkilökunta. Hyvä sijainti.

Miinukset: Pienet huoneet, myös Royal Double oli kovin pieni

Plussat: henkilökunta todella ystävällistä, ehkä jopa liiankin tunkeilevaa ja jäykkää suomalaiselle.

Miinukset: kallis hinta huoneen tasoon verrattuna. Yövyin 2 yötä, maksoin hotellille 2 yötä ja minulla on visa-lasku yhdestä yöstä??

Miinukset: Jouduimme vaihtamaan huonetta 2 kertaa (ensin savullinen vaikka savuton varattu, sitten kylpyhuoneen katosta alkoi sataa vettä) --> hotelli ei kompensoinut mitenkään:-(

Plussat: Staff were friendly

Plussat: staff very friendly and knowledgeable

Miinukset: smallest of room

Plussat: Proximity to tube, palace and a good pub..(Bag of Nails - 50yds)Attentiveness of staff. Nothing was too much trouble.

Plussat: the staff was wonderful and the location was top of the chart

Plussat: Gorgeous comfy bed & pillows....delicious breakfast although don't expect a quiet breakfast, the restaurant /hotel feels like a local meet up /venue, loud music etc, it's v buzzy.... in a good way! I liked the comp water in the fridge too

Miinukset: Lighting in rooms v dark and only the shower had toiletries, which felt a little basic given the room rate and overall pitch of the hotel....eg no shower caps or cotton wool....essentials!

Plussat: style and vibe of the hotel. very london like and relaxed

Miinukset: rooms are very small

Plussat: Takeaway breakfast in the morning included in the price a great idea and tasty too. Bed was really comfortable with good bed linen. Decor was so cool and such a great idea to have free fresh milk in the fridge so you could make proper cups of tea and coffee, instead of using UHT milk.

Miinukset: No scones! I would have loved to have afternoon tea there the restaurant and lounge area was such a busy place to hang out tea and scones would have been good but only had croissants.

Plussat: Great room, bar area and good breakfast.

Miinukset: Opposite our room some work was being done so it didn't look very nice .

Plussat: Everything!!!! such a cool hotel!!!

Miinukset: The room was small. but so nice!!!

Plussat: The location and the Bedroom.

Miinukset: Too much noise in Receptiom when you just want to come in and chill and have a quiet drink before going to your room No shower cap in the bathroom. The "little map' is TOO little! Cannot read the street names as the print is too small and very faint.

Plussat: Location and Room

Plussat: Conveniently located, comfortable;e bed, very friendly welcome. Good late night bar food service

Miinukset: Inward facing room

Plussat: The location and stunning views of the Thames and London-Eye are a massive plus. The rooms are quite comfortable but don't expect an elegant breakfast.

Miinukset: Some areas of the hotel come across as dated. I didn't like the combined shower/bathtub set-up and would have preferred if the room came with a stand-alone overhead shower. The check-in time was ridiculously delayed, due to what front-desk staff termed as 'housekeeping'. This turned out to be a massive inconvenience, given that I'd been traveling for 10 hours non-stop and had an arrival itinerary which was disrupted.

Plussat: Very close to all main places of London

Miinukset: The furniture - there was a nail in the back of an armchair, so my husband cut his back with this nail TV in bathroom didn't work

Plussat: Prime location, friendly staff, reasonable price

Miinukset: Small elevator,

Plussat: Exterior of building amazing! Location perfect for playhouse theatre, comfortable and quiet. Breakfast great.

Miinukset: A Little dated, interior not five star. A little more info on how to work bathroom tv as this did not work.

Plussat: Minibaari ilmainen. Rakennuksessa historian havinaa.

Miinukset: Aamiainen olisi voinut olla laadukkaampi.

Plussat: Nothing good to say. Extremely disappointing

Miinukset: I was downgraded from a deluxe room to a standard room (essentially.a closet)and my compensation was a 14 £ cocktail. The following day the y transferred me to a deluxe room and despite two request to make sure there were no feathers in the room...

Plussat: Bathrooms very clean and staff are wonderful

Miinukset: Very old doors, carpet need to be changed, overall it worth 4 stars not 5

Plussat: service and cleanliness

Miinukset: WIFI in romm sucks

Plussat: The reception staff were very pleasant upon arrival. The location was excellent.

Miinukset: The bar on the Friday was closed until 5pm with no explanation. I requested a first aid kit from reception and phoned twice for which they never provided. The TV in the bathroom was broken. The staff in the restaurant were rude and abrasive and the service was slow. It was extortionately overpriced even with the resident discount.

Plussat: Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.

Miinukset: I asked for an early check in which wasn't possible and I understood this. However, when I returned at the regular check in time, the receptionist without checking with anyone, insisted the room still wasn't ready. Had to ask for the manager, who after checking with housekeeping, found the room was ready. Receptionist was not happy at being contradicted and was less than pleasant for the rest of the check-in process. Not offered breakfast discount on check-in so would have paid substantially more if I hadn't found out about the discount by accident. Stayed two nights. Mini-fridge was not restocked the second day. Took 45 minutes to get a bucket of ice and then felt guilty for asking for it when we found out the poor guy doing room service was the only one on duty. Seems like the hotel needs to amp up the staff numbers to provide the five star service you're paying for.

Plussat: rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london.

Miinukset: no spa facilities that i was made aware of.

Plussat: The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!!

Miinukset: The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.

Plussat: Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean.

Miinukset: The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,

Plussat: good location, good service

Plussat: The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London

Miinukset: We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.

Plussat: It would be a good 4 star hotel. good heating and hot showers.

Miinukset: food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.

Plussat: Siisti ja ylellinen hotelli. Loistava sijainti!

Miinukset: Hotellissa järjestetään häitä, joten äänekästä menoa ehkä liikaa tarjolla.

Plussat: Tyylikäs hotelli,hyvä palvelu, keskeinen sijainti tärkeimmät nähtävyydet /musikaalit ja teatterit kävelymatkan päässä

Plussat: Sijainti, ilmainen wifi

Miinukset: Huone pieni ja siellä oli kylmä, tosin ulkonakin oli kylmä. Parisänky aivan liian kapea kahdelle ihmiselle. Minibaari ei auennut ja henkiökunta ei soitosta ja lupauksesta huolimatta tullut korjaamaan asiaa. Rakennustyömaan melu herätti aikaisin.

Plussat: Ovimiesten palvelu.

Miinukset: Esite antaa liian hyvän kuvan hotellista.Huoneen sijainti pihalla toisen rakennuksen seinää vastapäätä. Baarin tarjoilu hidasta ei asiakasystävällistä, vaan muodollista standardia.

Plussat: Loistava sijainti ja erinomainen palvelu. Lähes Hotelli Kämpin tasoa.

Plussat: The location was excellent. The room and bathroom were very nice.