Staff was amazing! So helpful! Location was just ok.
so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
The design Extremely rude staff
Michelin Star restaurant was unbelievable! Staff and management were absolutely wonderful! We will be back soon!!!!
Comfortable, country house style of hotel - quite small. Helpful staff and pleasing decor. Delicious dinner. Rather disappointing breakfasts and porridge made with water!
mukava ilmapiiri ja keskustan läheisyys Ei, olutta olisin ostanut jos olisi ollut minibaarissa
aamiainen riitävä ja monipuolinen
Staff went out of their way to provide prompt and courteous service. The location is right across the street form a major train station and access to Circle and District subway lines. Rooms were modern and clean. Breakfast was ... expansive... the classic British breakfast. The restaurant and bar were comfortable. The concierge gave us a great tip to a nice Indian restaurant within easy walking distance. Frosted glass door on the bathroom means that if you turn on the bathroom light in middle of the night you wake up your partner as well.
The location was convenient. The hotel room was quiet. The bed was awful, felt like sleeping on springs, very hard. The bathroom was a joke. I had to spend time reattaching the bath hardware as it came off when I tried to use it. There wasn't one part of the shower that was acceptable. The shower head wouldn't stand up, pieces were falling off so I had to use it as a hand shower. This hotel is in serious need of updating. Everything is worn out, stained and terribly cleaned. Surfaces were obviously not cleaned thoroughly often as you could see the dirt. Overall I was quite grossed out by the whole experience and would never stay at this particular Doubletree again.